Customer Service Call Centre

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia BPO Sdn Bhd Full time

Customer Service (Call Centre position)

Location :
Menara Public Bank 2, Jalan Raja Chulan, KL

Working days: 5 days (rotational shift - 11:00 am to 11:00 pm)

Nature of business :
Established global E-commerce contact center platform in Malaysia

Salary range:
Basis RM2, fix allowance +Attendance incentive, KPI allowance (can ask during interview)

Requirements:

  • Minimum SPM level entry
  • Must have at least one year of working experience. Added advantage with call centre experience
  • Fluent in both English & Malay
  • Basic Ecommerce Knowledge (will ask during iv)

Job descriptions:

  • Providing first contact resolution according to standard operating procedures from both seller and buyer via live chat/call (i


e:

orders, payments, refund, shipping, voucher etc).

  • Communicate with internal stakeholders (logistics, payment, and etc)
  • Assist customer and sellers with product selection, answer basic questions and suggests various product options that are available.
  • Input customer interaction, problems in Customer Relation Management System (CRMS).
  • Ensure all customers and sellers feedback/complaints/Disputes are addressed as and when required or escalate the same to the respective team when necessary.
Intake
:22 April 2024

Shift schedule as below:

  • 11am8pm |12pm9pm | 1pm10pm | 2pm11pm
  • 1 week work 5 days
  • 1 day work 9 hours ( 1 hour off )
  • 2 off days ( might off on weekdays)
Every week your shift will change, maybe 1 week morning shift, next week evening shift

Salary:
RM2, RM2,700.00 per month

Schedul

e:


  • Rotational shift

Salary:
RM2, RM2,700.00 per month

Schedul

e:


  • Rotational shift


  • Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time

    Job Highlights: Close to LRT/MRT station Start ASAPResponsibilities: To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turnaroundtime. To provide first call resolution in an effective and timely manner. To handle customer inquiries in an efficient, courteous and professional...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RHQM Full time

    Working location: Near Monorail Raja ChulanWorking hours: office hours (8.30am - 5.30pm)Job details: Attend to all manner of customers' queries, purchase and renew of insurance at the Contact Centre.Requirements: Mandatory for experience in call centre ONLY Malaysian only Below 40 years old are applicable to apply Minimum DiplomaBasic salary: RM2,800


  • Kuala Lumpur, Kuala Lumpur, Malaysia MATCHLINK SDN BHD Full time

    To handle incoming customer calls that flow into the Contact Centre pertaining to service inquiries, requests, or complaints Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact Schedule,...

  • Call Centre

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BPO Sdn Bhd Full time

    Customer Service (Call Centre position)Location :Menara Public Bank 2, Jalan Raja Chulan, KLWorking days: 5 days (rotational shift - 11:00 am to 11:00 pm)Nature of business :Established global E-commerce contact center platform in MalaysiaSalary range: Basis RM2, fix allowance +Attendance incentive, KPI allowance (can ask during interview)Requirements:...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Call Centre Agent

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BPO Sdn Bhd Full time

    Job descriptionCustomer Service (Call Centre position)Location :Menara Public Bank 2, Jalan Raja Chulan, KLWorking days: 5 days (rotational shift - 11:00 am to 11:00 pm)Nature of business :Established global E-commerce contact center platform in MalaysiaSalary range: Basis RM2, fix allowance +Attendance incentive, KPI allowance (can ask during...

  • Call Centre Officer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BARAKAH PARTNERS Full time

    CALL CENTRE OFFICER Job Descriptions : 1. On a daily basis, make call interact with customers. 2. They identify the information. 3. This can include handling any customer issues, questions, account concerns, and delinquency management. 4. Follow scripts while talking with customers, process payments, and handle delinquent accounts.Job Requirements :1....

  • Call Centre Operator

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia JOBBUILDER Full time

    JOB RESPONSIBILITIES To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turnaroundtime. To provide first call resolution in an effective and timely manner. To handle customer inquiries in an efficient, courteous and professional manner. Able to work both independently in a team...

  • Call Centre Assistant

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia CTIC CORPORATION SDN BHD Full time

    List-ID: Today 16:44**Job Description**:- Call Centre AssistantTempat : B-01-13a, Damai Hillpark, Jalan Damai Perdana 6/1f, Bandar Damai Perdana, 56000 Cheras, Kuala Lumpur.Kelayakan:- Minimum Spm.- Kemahiran Komunikasi Yang Baik Terutamanya Bahasa Malaysia Dan Bahasa Inggeris.- Kemahiran Interpersonal Yang Baik Serta Celik Komputer.- Pengalaman Tidak...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hearlife Centre Sdn Bhd Full time

    Job SummaryAbout Us:HearLIFE is the biggest One-Stop Hearing Care Group in South East Asia with regional offices located at Malaysia, Singapore, Indonesia, Thailand, Vietnam, Myanmar and South Korea. HearLIFE Malaysia currently headquartered in Kuala Lumpur and operates from six (6) outlets throughout Malaysia.HearLIFE Hearing Care Centre offers...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    Requirements Preferable with a minimum of one (1) year of customer servicerelated experience Strong customer management skills. Good communication skills and wellversed in English, Malay, & Mandarin is added advantage. Ability to manage escalated issues / difficult customers. Identify and handle customer inquiries completely and accurately to the customer's...

  • Call Centre Executive

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    Position:Call Centre ExecutiveIndustry: BankingWorking Location: Kuala Lumpur / Petaling Jaya (_Walking Distance to Train Station_)Working Hours:Monday - Friday _(Staggered Working Hours in between 8 AM to 9 PM - 8 Hours Working with 1 Hour break)_Employment Type: 3 Months Contract (renewable/convertible to Permanent based on Performance)Reporting Date: 11th...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    Position:Inbound Call Centre ExecutiveIndustry: InsuranceLocation: Tun Razak Exchange, Kuala Lumpur (Nearby MRT TRX station)Employment Type:12-Months Contract (renewable/conversion to Permanent based on performance)Working Days/ Hours: Monday to Friday / 8.30 am to 6.00 pmSalary: Up to RM 3,200 (based on education level and call centre experiences)Other...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    Position:Inbound Call Centre ExecutiveWorking Location: Kuala Lumpur / Petaling Jaya (_Walking Distance to Train Station_)Working Hours:Monday - Friday _(Staggered Working Hours in between 8 AM to 9 PM - 8 Hours Working with 1 Hour break)_Employment Type: 3 Months Contract (renewable/convertible to Permanent based on Performance)Reporting Date: 21st August...

  • Call Centre Exec 007

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Sepadat Juta Sdn. Bhd. Full time

    Full job descriptionPosition: Call Centre ExecLocation: Bandar Seri Permaisuri (Near LRT Salak Selatan)Salary Range: RM Depends on working experience in Recovery) Commission Attendance Incentive EPF + SOCSO + EISWorking Hour: Monday - Friday (9.00am - 6.00pm), Saturday (9.00am - 1pm)Job Descriptions Responsible to call customers to collect/ remind the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AXIS RECRUITMENT Full time

    Join our international team and as we are seeking intelligent and capable colleagues in our Kuala Lumpur office.DUTIES: Outbound and Inbound calls to work seekers/clients Customer Service calls Sales calls Customer Resource Management Professional outbound calling roleREQUIREMENTS: Diploma /Degree or equivalent professional qualification Minimum 1 2 years'...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Xtend Services Sdn. Bhd. Full time

    Requirements: Diploma or Degree holder in Management or training in team leading is a plus. Proven work experience as a team leader or supervisor. Excellent communication and leadership skills. A patient, responsible, discipline and empathetic attitude. Strong time management and organizational skills. Adaptability and flexibility. Comfortable working in...

  • Bank Call Centre

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Seneth Business Services Full time

    Assalamualaikum,Cth:- Title : (Khidmat Perunding Pelanggan)- Nama Penuh : Nisa bt Hassan- Umur : - Tarikh boleh hadir ke temuduga : 00:00:24( Pengambilan untuk cawangan Kuala Lumpur)**SYARAT-SYARAT KELAYAKAN**:- Warganegara Malaysia & Penduduk tetap Malaysia- Berusia - Memiliki Minima SPM (Jika GAGAL SPM bawa SLIP SPM sebagai bukti ya)- Tiada pengalaman Call...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full time

    A MAGIC Call Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously.What will I be doing?A MAGIC Call Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Process all incoming and outgoing calls accurately and courteously Records and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Transcosmos Malaysia Sdn Bhd Full time

    Position: Customer Service Team LeaderProject : Social Media & Ecommerce AccountType: 1 year renewable contractLocation: Public Bank 2, Raja ChulanTime : Rotational shift between 11am - 11pmQualification: Have at least 1 years experience in leading a team Have experience in ecommerce industryJob description: Overseeing customer service team to ensure all...