Learning & Development Manager - Watches

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia VALIRAM Group Full time

KEY AREAS OF RESPONSIBILITIES:

  • Identify current challenges in customer service across the division.
  • Customize training program according to the needs of the brands, with emphasis on Rolex & Tudor.
  • Plan out a monthly and yearly training calendar.
  • Work closely with brand managers for updates and insights pertaining to the brand standards and expectation.
  • Perform 1 to 1 coaching as and when necessary.
  • Review staff performance monthly with action plan for immediate corrective measures.
  • Develop a method to track performance and improvement systematically.
  • Visit all stores regularly, including outstation stores.
  • Act as a master facilitator and conduct training programs.
  • Responsible for the mystery shopping results, in accordance with the expectation of the brand.
  • Instil positive behavioral change in staff.
- more confident in attending to customers
- high accountability in store operations
- able to perform storytelling to all customers
- fully focused when customers are in store

  • Training metrics
- able to deliver minimum 50 hours of training monthly, not limited to classroom

training only.

  • Spend minimum 30 hours in providing 1 to 1 coaching to staff monthly.

POSITION SPECIFICATION:

Education:
Minimum a Diploma/Degree in any discipline.

Professional Experience:

  • Min. 8 years' experience in Learning & Development in a comparable retail environment.
  • Proven management skills in leading, coaching and motivating.
  • Exceptional verbal and writing skills with the ability to translate broad concepts into layman language.
  • Good understanding in luxury watches retail and the complexity in managing high profile clients.
  • Must be able to work with all levels of personnel and not limited to store managers only.
  • Attended formal train-the-trainer programs, and other related programs.

Languages:
Able to converse in multiple languages, including English, Mandarin, and Bahasa Malaysia.

Schedule:

  • Monday to Friday


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