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Chatbot Ai Business Analyst
2 weeks ago
Scope of Work:
- As a Chatbot Business Analyst, you will support the Product Owner with assessment of business needs and assist Delivery Lead in the design and development of bot experiences.
- This role is responsible for support and monitor the development, implementation and maintenance for Chatbot.
- Monitor the quality and performance for the optimization of the Chatbot on various channel.
- Identifying/evaluating business use cases and processes that can be automated with Chatbots
- Utilize data-mining methods in order to identify opportunities for improvement in our chatbot knowledge-base
- Document trends within the responses to communicate areas for improvement
- Test our AI software and provide feedback to Operations, Product, and Solutions
- Support and monitor the development, implementation and maintenance for Chatbot & database
- Support in design and preparation of requirement documentation
- Creating test scenarios and coordinating UAT, to ensure that developed solution meet requirements, has been created with highest quality standards and with appropriate error handling
- Ensuring support for smooth project implementation and project documentation
- Assist in explaining technical solutions to the business customer and communicate business objective to the technical team.
- Identify issues and risks during & post-project phases for resolution
- Assist to drive platform performances according to meet KP
Is Requirements:
- Degree in Business Administration or IT or similar degree with exposure to Process understanding/automation
- 5+ years of BA experience supporting business solution software, enhancing current product features and functionalities, and analysing new project requirements.
- Experience working with CS teams and delivering against key CS KPIs
- Strong knowledge of CS Tools
- Salesforce, ZenDesk, ChatBot, Social, WhatsApp.
- Strong understanding of NLP functions
- Experience in using Knowledge Graphs, for structuring and modelling data
- Understanding on seamless chatbot communication across multiple channels i.e., websites, apps, messenger, phone systems or voice assistants (Google Assistant or Amazon Alexa).
- Understanding of agile delivery methodologies and product development tools such as Jira
- Well-designed user interfaces and experiences (UI / UX)
- Good understanding on chatbot analytics and reporting i.e., analysis of customer information, responses and requests, and gives information needed to tailor the products and services to the customers' expectations.
- A can-do attitude, able to take requests, understand the most important needs of the business and prioritize them accordingly.
- Problem-solving skills, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask in delivering work to high quality.
- Strong stakeholder management to enable you to be a key contributor.
- The drive to make a difference in a very fast paced and challenging environment.
- Experience in process or workflow documentation
- Experience in Agile development methodology.
- Experience in Banking domain will be an added advantage
- Good communication skills and learning mindset with a keen eye for detail
DATADOT is a pioneer in global IT solutions and Managed services, delivering and implementing innovative solutions across a number of platforms in various domains.
Our motto is to use our IT expertise and provide quality based end-to-end IT services, Infrastructure and managed services to our clients across the globe.
We provide Medical Insurance, EPF and Socso to our employees.Bachelor's or Equivalent
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