Developer (Chatbot and Customer Experience)

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

Scope of Work:As a Chatbot Business Analyst, you will support the Product Owner with assessment of business needs and assist Delivery Lead in the design and development of bot experiences. This role is responsible for support and monitor the development, implementation and maintenance for Chatbot. Monitor the quality and performance for the optimization of...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

Validate tagged responses to data science model and ensure tagging accuracy Train the chatbot to understand and respond to customer inquiries and complaints, using machine learning techniques and natural language processing. Perform adhoc analyses based on improvement projects developed by wider Chatbot team and/or other key stakeholders, based on...

Hi, I want tutor to guide me to use Botium with WebdriverIO for chatbot conversational testing in a custom website.Thank you.Level: BeginnerGender Preference: NoneMeeting options:Available online - via skype etc.

Why QS?At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect and support each other - and as a company, our values underpin these.Our mission is to empower motivated people around the world to fulfil their potential through higher...

Associate is responsible for managing all communication from company hotline and act as a marketing support. Other responsibilities include liaising with operations team.Must be customer-centric, independent, diligent and a team player.Job Functions, Duties & Responsibilities Customer Service Respond to all enquiries, reservations and feedbacks via mobile...

Department Operations- LevelEntry Level- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

_JOB DESCRIPTION_As a Customer Experience Executive, you will play a key role in providing exceptional service and ensuring a positive living experience for our tenants. You will be responsible for understanding and addressing the unique needs of co-living tenants, managing their concerns, and enhancing their overall satisfaction. This role involves a...

Handling day to day customer support, merchant support, provider support, distribution channel support, and others support in any - Support for all company's booking transactions - Reporting daily activities and weekly booking report - Manage tours, travel products capacity and inventory - A recognized tertiary institution certificate is required - 1 year...

The Customer Experience Agent is responsible for providing potential and existing customers with exceptional services through identifying customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness.Key Responsibilities: Listen attentively to questions and concerns and respond...

Duties and responsibilities:As a Customer Experience Executive, you will play a key role in providing exceptional service and ensuring a positive living experience for our tenants. You will be responsible for understanding and addressing the unique needs of co-living tenants, managing their concerns, and enhancing their overall satisfaction. This role...

We are actively seeking skilled and passionate Customer Experience Executive to enhance our footprint in Malaysia. If you're dedicated to making a positive impact on individuals' experience through providing potential and existing customers with exceptional services through identifying customer needs, respond to customer queries, and collaborate with...

The Role:As the Customer Experience Executive at The Makeover Guys, you will provide a people-oriented experience to our customers. You will help to increase the customer satisfaction through efficient and personalized support. You will also help to increase leads to sales conversion rate through efficient ommunication and filtering. Your work will directly...

The RoleComfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.Key ResponsibilitiesTracking Customer Experiences Monitor and...

Reports To:Assistant Manager, Customer Experience & OperationsRole Purpose:Responsible for account management, implementation, and act as solution provider for internal clients in MAG Group and to 3rd party customers. To assist in identifying new business opportunities, revolutionize business processes, and execute business to ensure the implementation of...

Position Overview:Key Responsibilities:Customer Service Excellence: Develop and implement strategies to ensure a high level of customer satisfaction. Handle customer inquiries, feedback, and complaints promptly and effectively. Create a welcoming and engaging environment for customers of all ages.Management and Leadership: Oversee daytoday operations of the...

Responsibilities: Assist customers with order placement, tracking, modifications, cancellations, returns, and refunds. Investigate and resolve customer complaints or concerns promptly and professionally, ensuring a positive resolution and customer satisfaction. Provide accurate, valid, and complete information to customers about products, services, and...

Responsibility Strengthen our brand engagement in getting to know our customers, nurturing their needs and bringing the brand and customers closer together. Accurately process various types of customer enquiries, including but not limited to online orders, returns, selling processes, payouts and other information regarding REFASH products and services....

SUMMARY:You'll manage customer interactions, oversee online marketplaces, contribute to customer-focused marketing campaigns, and conduct insightful market research to understand our customers better.At our core, we're a Remote-first team, meaning you will work with the high flexibility of location and time.Our team members must thrive in independent,...