Hq Data Chatbot, Cs

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

Scope of Work:As a Chatbot Business Analyst, you will support the Product Owner with assessment of business needs and assist Delivery Lead in the design and development of bot experiences. This role is responsible for support and monitor the development, implementation and maintenance for Chatbot. Monitor the quality and performance for the optimization of...

Responsibilities:Analyse current chat automation systems and identify areas for improvement.Design and implement a structured customer service journey, ensuring a seamless experience for all users.Develop a comprehensive questions and answers database to enhance chatbot responsiveness.Utilize machine learning and data analytics to optimize chatbot efficiency...

Department Operations- LevelEntry Level- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

ROLE:Team Lead CS - Native Japanese speakerLocation: Bangkok, ThailandHC: 6Joining:ASAPBudget: 80, ,000 THB (No Language Allowance)Education: Bachelor's degree mustShift: 24x7 Rotational ShiftRequirement: *BPO, CS + TL Experience is requiredResponsibilities: Ability to Deep Dive on completed transactions that is being flagged with highrisk flag forpost...

Responsible for Operational Excellence initiatives for the Clients in the E-Com (MOD & CS) and GlobalPayment (Risk Ops & CCO) verticals. Define and execute value generation roadmaps leading to large meaningful impact to Clients and TP. Enhance User experience in the E-Commerce and Global Payments space by continuously improving on- products that are...

Validate tagged responses to data science model and ensure tagging accuracy Train the chatbot to understand and respond to customer inquiries and complaints, using machine learning techniques and natural language processing. Perform adhoc analyses based on improvement projects developed by wider Chatbot team and/or other key stakeholders, based on...

DATA ENTRY PURCHASINGResponsibilities: Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners. Type in data provided directly from Project Site. Verify data by comparing it to source documents. Update existing data. Retrieve data from the database or electronic files as requested. Perform...

1. Preserving data integrity by updating and monitor master database and ensuring the accuracy of data updatedAbility to collate, retrieve and organize dataUpdate and maintain customers' database for all e-commerce platforms (Shopee, Shopify, TikTok)Analyze database trend and patternIntegrate e-commerce platforms (Shopee, Shopify, TikTok) and courier website...

Job title: Advisor I, Customer ServiceLocation: KL SentralLanguage: MandarinWork schedule: Permanent Night shift, 8:00 PM to 8:00 AM, in between 9 hours of working with rotational off.Salary: Basic KPI Allowance max up to RM300 + Night shift allowance max up to RM300Target start date: June 24, 2024Minimum requirements: 6 Months of CS exp is mandatory Diploma...

JOB DESCRIPTION Run daily, weekly, monthly and yearly batch jobs timely as scheduled based on approved checklists Check success and accuracy of reports generated after each batch job Monitor the availability and uptime of each of the SST deployed Escalate to the First Line Maintenance (FLM) and/or Second Line Maintenance (SLM) vendors on any incidents of...

The Cyber Security (CS) Unit under GAP (Governance Assurance and Planning) department is responsible to define, implement and monitor Cybersecurity practices for PDB and subsidiaries. We are looking to recruit an Executive who will be critical for the success of this Unit's activities and program.Reporting to the CS Unit Head, this role also requires close...

JOB DESCRIPTION:Roles & Responsibilities: Working with and supporting the CS Unit Manager on the daily daytoday activities of the Unit, including operational and administrative support. Participate in CS Business Impact Assessments that are carried out and perform effective monitoring and tracking of open items, risk, and issues, until satisfactory closure....

Duties and responsibilities Data Analytics & Reporting_Focus on local market and perform all monthly analytic reports based on availabledata. i.e. customer demography & trading behaviour.Update all necessary monthly reports.Manage and maintain data analysis of customers, such as trend and performance forthe planning of any future promotion, post-campaign...

We are looking for Data Analysis Executive to be based in Puchong, Malaysia office.Your tasks: Parts technical parameters identification and interpretation synergies with a global framework. Vehicle Make, Model, Generation and type differentiation for parts analysis. Maintain database on vehicle and parts information in line with HQ and linkage information...

Why QS?At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect and support each other - and as a company, our values underpin these.Our mission is to empower motivated people around the world to fulfil their potential through higher...

Responsible for data management, analytical and HR systems support to all HR & BU administrative staff (HQ & branches/properties)Your responsibilities will be to: Ensures the timely implementation of database changes to ensure accurate payrolls. Maintains impeccable records of change request approvals. Ensures the highest level of accuracy for data entered...

Oversee the day-to-day operations of the company's e-commerce platforms, including website management, product listings, pricing, and promotions. Frequently collecting data from various sources such as Tiktok, Shopee, Shopify and Website cleanse and validate collected data to ensure accuracy and consistency. Data Integration: Oversee the integration of data...

One of our clients, a global oil and gas industry leader, is currently undertaking a major project in Malaysia. They are seeking a highly qualified Senior Engineering Data Management professional to join their team Condition of hiring: Type: Contract 2 years Location: KL office Malaysian candidates only Role: Lead data management for the Project, ensuring...

FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better because there's no limit to how far 'better' can take us._ We believe in empowering every one of our people to find their 'better' in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more...