Customer Experience Officer

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

Responsibilities:

  • Assist customers with order placement, tracking, modifications, cancellations, returns, and refunds.
  • Investigate and resolve customer complaints or concerns promptly and professionally, ensuring a positive resolution and customer satisfaction.
  • Provide accurate, valid, and complete information to customers about products, services, and policies.
  • Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
  • Follow up with customers to ensure their issues are resolved and that they are satisfied with the service.
  • Collect and document customer feedback and suggest improvements to enhance the overall customer experience.
  • Collaborate with internal teams to address recurring issues and implement preventive measures.
  • Be the voice of the team in projectrelated discussions, ensuring that our perspectives, achievements, and challenges are accurately portrayed.

Qualifications & Skills:

  • Proven experience in customer support or a related field, preferably in ecommerce or retail.
  • Excellent verbal and written communication skills.
  • Strong phone contact handling skills and active listening.
  • Experience with Zendesk, D365, and Adobe Magento is a plus.
  • Ability to multitask, prioritize, and manage time effectively.
  • Problemsolving attitude with the ability to remain calm under pressure.
  • Strong phone contact handling skills and active listening.
  • Experience with Zendesk, D365, and Adobe Magento is a plus.

The Package:

  • Basic Salary up to RM
  • Medical Coverage Provided.
  • Opportunity for career growth and development.
  • Comprehensive training and support.
  • Working Hours: Monday to Friday 8.30am to 5.30pm.
  • Working Location: KL Trillion, Jalan Tun Razak, Kuala Lumpur.
  • Flexibility to work during public holidays or weekends if required.

Education:

  • Diploma or equivalent; a degree in a related field is a plus.

Language:

  • Proficiency in English is required; and additional languages are an advantage.

Personal Traits:

  • Empathetic and patient with a strong customeroriented mindset.
  • Ability to work independently and as part of a team.
  • Comfortable working in a dynamic, startup environment where processes and resources are continuously being developed.

Pay:
RM3,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Application Question(s):

  • Applicants MUST be able to start work IMMEDIATELY. Please indicate here.
  • MUST be willing to fully work from OFFICE at Jalan Tun Razak, KL.
Expected Start Date: 06/10/2024

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