Operation Executive
2 weeks ago
Job Responsibilities:
- Specifying and building tools to improve the speed and quality of support.
- Analyzing support workflows and making suggestions to improve efficiency and effectiveness.
- Working closely with product teams to understand and give input into product changes relating to the
- Assisting with the design and rollout of new support channels and service offerings.
- Managing schedules of team members according to customer demand.
- Developing and maintaining standard operating procedures for common situations.
- Preparing performance reports by collecting and analyzing data from the customer service functions.
- Identifying and acting to remove obstacles to delivering consistently high levels of service.
- Taking part in forecasting and budgeting for customer service and tracking the actual performance against
- Supporting customer service teams through required changes.
- Working closely with Operation Manager to help customer service deliver on their components of overall
- Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and
- Establishes and implements project communication plans, providing status updates to affected staff and
- Collects, analyzes, and summarizes information and trends as needed to prepare project status reports.
- Performs other related duties as assigned.
- Assisting in establishing a Project Management Office to oversee multiple projects.
- Liaising with stakeholders such as project personnel, vendors, and endusers regarding project requirements.
- Outlining, defining, and initiating the project.
- Implementing document control policies and documentation templates.
- Evaluating standards of component products.
- Monitoring project progress and implementing changes where necessary.
- Familiar with flow chart or mind maps (eg. or xmind) will be preferred.
Other job requirements:
- A team player, task oriented and possess good communication skills and customer service skills.
- Independent while building relationships with colleagues and customers.
- Be adaptable, able to mould to an everchanging environment.
- Positive, possess a "Can Do" attitude and cheerful personality.
- A minimum Diploma or above.
Job Types:
Full-time, Permanent
Salary:
RM4, RM5,000.00 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
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