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Front Office Assistant

3 months ago

Sungai Petani, Kedah, Malaysia T+ Hotel SUNGAI PETANI Full time

Main Tasks and Responsibilities:

  • To deal with guest requests to ensure a comfortable and pleasant stay.
  • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
  • To be responsible for accurate and efficient accounts and guest billing processes.
  • To ensure that all reservations and cancellations are processed efficiently.
  • To keep up to date with room prices and special offers to provide accurate information to guests.
  • To report any maintenance, breakage or cleanliness problems to the relevant department.
  • To administer the general petty cash system and float in an accurate manner.
  • To undertake all training as required (eg, first aid, health and safety, customer service)
  • To undertake any other adhoc duties relevant to the post when required
    .

Skills and Jobs Required:

  • Able to work in rotated shift (Morning, Afternoon and Night)
  • Ability to remain calm during difficult situations or in a very busy environment
  • Required language(s): Bahasa Malaysia, English
  • Fresh graduate is encourage to apply.
  • Preferably Non-Executives specializing in Hotel Management/Tourism Services or equivalent.
  • Possess own transport
  • Prefer male only
  • Applicants must be willing to work in Sungai Petani, 1 vacancy available

Salary:
RM1, RM1,550.00 per month