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Customer Service Specialist

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia ATD Solution (M) Sdn Bhd Full time
我們正在尋找一位積極主動、以客戶為中心的個人加入我們的團隊,擔任客戶成功專家。成功的候選人將在確保我們的客戶實現其目標並獲得對我們的產品或計劃的積極體驗方面發揮關鍵作用。如果您熱衷於建立關係、幫助個人實現個人發展成長和提高客戶滿意度,我們邀請您申請這個令人興奮的機會。

**角色和職責:**
- 與專案團隊合作進行行銷滲透活動,從行銷活動中產生銷售線索,並追蹤所有行銷銷售線索,以幫助實現培訓收入。
- 支援行銷團隊創建有效的滲透活動,並針對不同的客戶角色調整行銷訊息。
- 分析客戶的需求和體驗,並向專案團隊提供回饋,以提高專案對客戶的價值。
- 更新 CRM 中的聯絡人、潛在客戶和機會等客戶訊息,並將公司潛在客戶指派給客戶經理以進行後續操作。
- 全面、持續地了解產品、計劃和促銷策略,並向客戶傳達準確且相關的訊息。
- 支持外部合作夥伴為培訓計畫提供及時、準確的資訊。
- 管理培訓收入績效,提供活動成果的定期報告和更新,並就活動增強提供建議;分析、討論並獲取行銷團隊的回饋以進行改進。

**要求:**
- 最低文憑或學位(商業相關優先)
- 至少1年銷售或客戶服務相關行業工作經驗
- 以客戶為導向,具有強大的商業頭腦和銷售驅動力
- 高度分析、優秀的溝通和人際交往能力
- 強大的利害關係人參與能力
- 工作認真負責,有獨立工作能力