Assistant Manager, Agency Performance

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia FWD Insurance Full time
About FWD Takaful Berhad

FWD Takaful Berhad ("FWD Takaful") is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.

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About FWD Group


FWD Group ("FWD") is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest growing insurance markets in the world.

FWD reached its 10-year anniversary in 2023.

The company is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology.

Through this customer-led approach, FWD is committed to changing the way people feel about insurance and takaful.

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Join us


We're proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful.

Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences.

Our values - committed, innovative, proactive, open, and caring - define who we are and what we do as we work together to bring our vision to life, every single day.

(1) Support delivery of Agency Distribution key strategic initiatives through monitoring the progress of key performance indicators; key initiatives and providing analysis.

(2) Support ALC management through business reporting i.e., production, contest, and expense reporting

KEY ACCOUNTABILITIES

  • Assist in designing and developing reporting templates for periodic updates including but not limited to contest reports, production reports and expense reports.
  • Assist in tracking and monitoring overall FWD Agency contest reports and expense reports are published according to schedule and deadlines.
  • Assist in reviewing ALC ARE claims and reports prepared within the team
  • Track and monitor overall agency distribution expense including preparing periodic reports to ALC and management.
  • Collaborate with cross functional teams to manage and oversee projects as assigned.

KEY PERFORMANCE INDICATORS

  • Consistency in meeting deadlines
  • Consistently producing reports with mínimal error
- "Can do" attitude and able to adapt in dynamic working environment.

  • High attention to details
EXTERNAL & INTERNAL CONTACTS

  • Agency members
  • Group Management Team
  • Local Management Team
  • Business Development Team
  • Training Manager
  • External Parties

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