Manager, Group Agency Admin

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full time
Manager, Group Agency Admin

  • Assist the Head of Department in supporting agency administration functions for Group Takaful Business.
  • Provide administrative support to the sales team and align job functions with organisational goals.
  • Supervise, monitor, and review the following functions:
  • Agent commission and compensation-related queries
  • Agent's tax requirements (CP58, 2% withholding tax, etc.)
  • Agent movement (appointment, reinstatement, resignation, termination, maintenance of contract, change of nominee, appointment of authorised persons)
  • Change of servicing agents
  • Agent conduct and servicing
  • Issuance of letters and appeal management
  • Ensure agent agreements align with governing guidelines
  • CPD hours and maintenance of contracts
  • Support IT and agency system business enhancement requirements and test plans.
  • Conduct business continuity and succession planning.
  • Supervise, monitor, and generate reports.
  • Assist in administering the agent portal, raising system access, etc.
  • Provide statistical reports on agency administration deliverables.
  • Supervise all personnel under the Agency Administration team.

Job Specification:

  • Degree holder in Insurance, Marketing, Business, or any other related professional qualification; higher professional qualifications are an added advantage.
  • Minimum of 5 years of industry experience, specifically in Agency Administration.
  • Familiarity with the Group Asia system and/or GMBTS system is an added advantage.
  • Good knowledge of the Takaful market and industry.
  • IT literate and proficient in Microsoft Office (Excel, Word, PowerPoint, and Access is an added advantage).
  • Strong business acumen and sense of urgency.
  • Peopleoriented and customerfocused.
  • Effective communication skills, both written and spoken.
  • Strong presentation and negotiation skills.
  • Strong analytical and problemsolving skills.
  • Good coordination skills.
  • Able to work under pressure and deliver within tight deadlines.
  • Good team player.
Job ID 240000MN

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