Customer Care

2 weeks ago

TTDI, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time
Kindly drop resume to ms jea for fast respond

Salary:
Basic started with RM2,500 can up to RM3++

Working Days:
Monday - Sunday (2DAYS OFF ROTATIONAL)

Working Operation Hour: 9.00 am to 6.00 pm or 1.00 pm to 10.00 pm.

Join Date:

ASAP

Adress:
First Floor, No. AB 40, 40, Jalan Tun Mohd Fuad, Taman Tun Dr Ismail, Kuala Lumpur

JOBSCOPE
Ensure diligent follow up and fulfill promises made to customers

Establish and maintain good relationships with customers, build better customer experience

Perform ad-hoc duty as and when required by superior.

Adhere strictly to the contact center standards and guidelines.

Achieve performance based on servicing SLA / KPI given targets.

QUALIFICATIONS:
Bachelor's degree preferably in marketing or business administration, or in a related field.

EXPERIENCE:
Min. 1 year experience in Customer Service field especially in a Live Chat team

Ability to work in a fast moving environment and think out of the box

Pro-active attitude

Multitasking skills

Good soft and written skills - able to communicate with customer effectively

Job Type:
Contract

Contract length: 6 months

Salary:
RM2, RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • TTDI: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Bahasa (preferred)
  • English (preferred)

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