Customer Service Executive

1 week ago


TTDI, Malaysia Sireh Emas Marketing Sdn Bhd Full time
Respond & entertain prospects and customers from WhatsApp chat.

  • Pickup call from prospects or customers.
  • Provide good customer service and to increase the company's growth and revenue.
  • Resolve all customer issues and problems.
  • Followup on prospects who have not yet made a purchase.
  • Followup on customers after purchase from all sales channels.
  • Followup abandonment cart prospects from all sales channels.
  • Update daily & weekly sales report.
  • Execute sales event planned by superior.
  • Perform any other duties assigned by immediate superior
  • Identify opportunities to suggest complementary products or services based on customer needs, enhancing their experience and increasing sales. (Upselling & Cross selling)

Requirements:

  • Min 2 year of sales experience or Customer Service experience.
  • Outgoing personality and passionate about sales.
  • Selfmotivated and goaloriented with positive attitude.
  • Experience with CRM system will have better advantage

Job Types:
Full-time, Permanent

Salary:
RM1, RM2,000.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Customer Care Specialist: 2 years (preferred)

Language:

  • Bahasa (preferred)
Expected Start Date: 04/05/2024

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