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Customer Support, Junior Executive

2 months ago

TTDI, Malaysia The D Group Holdings Sdn Bhd Full time

**Job Descriptions**:
1. Resolve customer inquiries via live chat in a timely and professional manner.
2. Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers.
3. Educate customers on our client's campaigns mechanism, communicate complex concepts to a diverse audience clearly, and encourage them via live chat to participate.
5. Daily clear enquiries log to ensure no complaints received from the customers.
6. Attend to customers via live chat, no cold calling or phone call required.

**Job Requirements**:
1. At least a diploma holder in communications, language or any other relevant field
2. Good communication skills and a problem-solving approach
3. Positive, empathetic, and professional attitude
4. Willingness to work in rotating shifts, weekends, and public holidays
5. Fluency in spoken and written English
6. Proficiency in other language except English is a plus
7. Experience working with customer service or support is a plus

**Salary**: RM2,300.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Supplemental pay types:

- Overtime pay
- Yearly bonus

Application Deadline: 05/03/2024

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