Technical Officer Customer Service

2 weeks ago


Bangsar, Malaysia 1Millennium International Sdn Bhd Full time

Perform task as a CALL CENTER, NETWORK MONITORING and NETWORK OPERATION CENTRE operational support 24hrs x 7 days x 365 days.


  • Open Trouble Ticket and issue to the customer for fault restoration tracking and process and also for any network maintenance.
  • Execute and Implement Fault Management & Escalation between NOC, Regional Operation, vendor, third party provider and customers
  • Furnish fault reporting to the customer 24hrs or 72hrs upon failure restored.
  • Compile Trouble Ticketing and furnish the List of Failure every month.
  • Assist Service Support to furnish Post Mortem Report for customer network improvement.
  • Handle customer concerns and problems through the telephone.
  • Attend complaints, requests, problems are addressed effectively and within appropriate time frame and manner

Requirements:

  • Minimum Diploma in Information Technology or Computer Science or Network/Telecommunication Engineering or any related field
  • Minimum experience 2 years
  • Able to work on standby 24/7

Salary:
RM2000 + Shift Allowance (RM150) + OT

Working days: 5 days working, 2 days off (rotational basis)

Shift:
(12am-8am) (8am-4pm) (4pm-12am)

Location:
Bangsar, KL

Job Type:
Contract

Salary:
From RM2,000.00 per month

Schedule:

  • Monday to Friday


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