Executive - Group Operations (Alternative Channels

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time
Executive - Group Operations (Alternative Channels - Live Chat)

If you are looking to excel and make a difference, take a closer look at us...

Key Responsibilities

  • Highlight / escalate customer feedback to relevant department and always ensure delivery of a quality response
  • Understand the key processes and have the ability to recommend solutions or alternative to deliver good customer service
  • Understand the different language styles that appeal to various target markets. Write copy that is clear, concise and grammatically correct
  • Develop and maintain a clear and consistent brand voice
  • Experience with web markup language and search engine optimization
  • Excellent interpersonal and communication skills
  • Actively participate in team, unit and department activities that inculcates close team relationship among the teammates; regularly contributes ideas for work and workplace improvement.

Job Holder Requirements

  • Active listening skills, passionate about people and driven to delight every customer
  • Diplomatic and tactful, analytical and innovative, a team player and a multitasker, confident and able to communicate with people of all levels.
  • Strong phone etiquette with ability to maintain a positive countenance when communicating with internal and external stakeholders
  • Excellent in written and verbal English and Malay writing skills and phone etiquette
  • Must be flexible to work on shift hours and on Weekdays, Saturday and Public Holiday

Education/Qualifications

  • Malaysian citizen
  • Diploma/ Degree in any field of study; and/or with related working experience

Experience
About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage.

Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers.

Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

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