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Operation Executive
3 months ago
Responsibilities:
- Handle Cards operation daytoday related tasks such as Card Replacement, Wallet Upgrade, Amendments, Card Block/Unblock, etc. from Branches, Agents, Marketing & Call Centre;
- Ensure stock distribution for branches and agents is carried out efficiently and effectively;
- Liaising with card personalization vendors that are on MTA's panel;
- Assist to resolve customer complaints by obtaining and evaluating all relevant information to handle complaints and inquiries within the standard turnaround time;
- Perform data validation checks daily and rectify dataentry errors that are spotted immediately;
- Perform daily & monthly stock reconciliation, stock monitoring and card stationery monitoring;
- Ensure inventory of the stock is maintained effectively in HQ and Branches;
- Liaise with stakeholders to help resolve issues/problems;
- Assist in documenting processes and Standard Operating Procedure ("SOP");
- Participate in user acceptance testing (UAT) and assist to resolve any UAT issues.
Requirements:
- Minimum a SPM /Diploma / Degree qualification
- Fresh graduates encouraged to apply
- Must be computer literate in Microsoft Word, Excel, and PowerPoint
- Good command of English and Bahasa Malaysia in both verbal and written
- Willing to work on weekends & Public Holidays
- Must be based at Damansara Intan, PJ
Pay:
From RM2,200.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
- Holidays
- Weekend jobs
Supplemental pay types:
- Overtime pay