Head of Department Information Technology

1 week ago


Alor Setar, Kedah, Malaysia Aafiyatgroup Full time
Head of Department Information Technology (IT)

Type: Full-Time

Description:

Full job description

JOB OVERVIEW: The Manager of Information Technology (IT) is responsible for overseeing and managing all aspects of the organization's IT infrastructure, systems, and operations. This includes leading a team of IT professionals, developing and implementing IT strategies, ensuring the security and integrity of IT systems, and providing technical support to users.

JOB RESPONSIBILITIES:

  • Work the general project schedule
  • Upgrade project progress as required

Manage Automation Framework Development – Framework Design:

  • Draft System Automation Design

Manage Automation Framework Development – System Development:

Manage System Automation Development – New Purchase:

  • Prepare paperwork and detail specifications
  • Monitor installations on purchase

Manage System Automation Development – New System:

  • Conduct discussion on new system request
  • Prepare and submit business requirement study (BRS) for user approval
  • Conduct new system development

Manage System Handover:

  • Conduct user acceptance test (UAT) session and sign off
  • Conduct system training
  • Request and conduct development in live environment

Manage Effectiveness Monitoring – Inquiries & Complaint:

  • Investigate issues from inquiry/ complaint
  • Advise/ rectify identified issues

Manage Effectiveness Monitoring – Monthly Report:

Manage System Improvement – Existing System:

  • Take note on alert on request for support
  • Conduct and update status of system support
  • Request and conduct system support in live environment
  • Notify requester that problem rectified

JOB QUALIFICATIONS:

  • Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree preferred.
  • Proven experience (5+ years) in IT management roles, with a track record of successful leadership and project delivery.
  • Strong technical knowledge across a range of IT disciplines, including networks, systems, and security.
  • Excellent communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.
  • Strong analytical and problem-solving skills.
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