IT & Facilities Help Desk Analyst

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Technology One Limited Full time

How you'll make a difference


As an IT & Facilities Help Desk Analyst with TechnologyOne you will manage, support and service requests to provide a world-class, dynamic and future focused environment for our people in each office.


What you'll be doing

  • Providing IT and Facilities support, services and operating cycles; ensuring each interaction delivers a compelling customer experience
  • Identifying improvements and recommending changes
  • Executing technical changes to systems and physical environment
  • Managing IT, WHS, security & privacy incidents and issues on a timely basis with appropriate incident reporting, supporting the identification and resolution of root causes to minimise future occurrences
  • Be the point of contact for the TechnologyOne Facilities & IT teams regarding the regional office.
  • Ensure all new starters in region are on boarded correctly with relevant system access, IT, equipment and information.
  • Meeting service level targets, and ensuring timely, suitable and adequate stakeholder communications in all activities
  • Building strong working relationships with suppliers and key stakeholders
  • Ensuring thorough investigation and execution of activities prior to referring to resolver groups or vendors
  • Keeping up to date with the latest trends, and developing plans to evolve the IT and physical environment to improve workplace efficiency and employee engagement

Your Talents

  • Experience in an inperson, virtual and overthephone customer service focused role, keeping calm and considered under pressure while delivering outcomes
  • English proficiency equivalent to International English Language Testing System (IELTS) Band 7 or above (formal certification not required)
  • A fastlearner and selfstarter, someone who has the stamina and can hit the ground running in our fastchanging, dynamic environment
  • Having a positive, cando attitude and being a team player
  • Having attention to detail, taking pride in driving quality outcomes efficiently even with competing priorities

Who we are
TechnologyOne (

ASX:
TNE) is Australia's largest enterprise software company and one of Australia's top 100 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,000 leading corporations, government departments and statutory authorities are powered by our software.

We pride ourselves on providing our people with earned recognition through career progression, competitive salaries and a supportive environment. We double in size approximately every 5 years so career opportunities abound. Everything is about to change. Are you ready?

We value creativity, innovation and people with an entrepreneurial spirit. See us in action at Hackday

  • Applicants must have the right to work permanently in Malaysia

  • IT Help Desk

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia amIT Global Solutions Sdn Bhd Full time

    Responsibilities Provide 1st level hardware and software troubleshooting assistance over the phone or remotely Log service tickets into the SITI's Call Management System. If not resolved, escalate service ticket to appropriate support groups.Required skills & Experience Excellent command of the English Language both written and verbal (Other languages like...

  • Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Dentsu Holdings Malaysia Sdn Bhd Full time

    As a Senior Service Desk Team Analyst, you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. Working with market-leading ITSM Service Management tools, you will be part of the Global Service Desk that supports dentsu offices across APAC. Supporting the latest technologies within a...

  • Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Dentsu Holdings Malaysia Sdn Bhd Full time

    Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region. As a Service Desk Team Analyst in our Kuala Lumpa office you will support the operational execution of the Global Service Desk to ensure DAN provides exceptional Customer Service....

  • L1 Help Desk

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    Troubleshoot the issues as much as possible. Escalate it to internal engineers (second tier)or partner vender if the issue is complicated, difficult to solve.Issues are IT solutions specializing in Network / Server / PC. Go onsite to customers to troubleshoot problems. Manage trouble ticket and keep track the progress. Update all stakeholders including the...

  • IT Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kamlax Global Technologies SDN BHD Full time

    Job Title: IT Service Desk AnalystJob Type: 12 Months, ExtendableJob Location: Kuala LumpurJob Description:Responsible for the execution and delivery of IT Helpdesk services, project delivery and enduser service excellence.Ensure reported cases are properly closed and meet the SLA between IT and business.Attend tickets on ID/Access management. This covers ID...

  • Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Datacom Full time

    Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyRole Overview and ObjectivesThe Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely mannerThe core objectives and responsibilities of the...

  • IT Help Desk Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    Requirements- Immediate joiner: Any experience or education that related in IT related field Available to working in 24 hours rotational shift- Fresh graduate with basic IT related field are welcome Extensive experience working with different operating systems including Windows and Mac OS Comfortable working in and assisting others through company help desk...

  • IT Help Desk Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    Requirements- Available to join on 9 July 2024:Any experience or education that related in IT related field Available to working in 24 hours rotational shift- Fresh graduate with basic IT related field are welcome Extensive experience working with different operating systems including Windows and Mac OS Comfortable working in and assisting others through...

  • Service desk analyst

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pccw Full time

    Service Desk Analyst (Cantonese Speaking) This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possibleResponsibilities:Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of...

  • Service desk analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pccw Full time

    Service Desk Analyst (Cantonese Speaking) This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possibleResponsibilities:Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of...

  • Service desk analyst

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pccw Full time

    Service Desk Analyst (Cantonese Speaking) This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possibleResponsibilities:Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of...

  • Front Desk

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia IT Solution Sdn Bhd Full time

    Title : Front Desk cum AdminLocation : Lowyat KLWorking Days : Follow retail hour 6 days per week 10.30am 8.00pmNature of Business : Established IT & Home appliances company Handle walk in customers to assist them on product enquiries & complaints Ensure the top and good service provided to the customers Will check for products stocks / spare parts and key...

  • Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Allianz malaysia Full time

    JOB PURPOSE/ROLE/SUMMARY Respond to requests for technical assistance in person via phone, electronically Research questions using available information resourcesFollow standard Helpdesk procedures Advise user on appropriate action Log all help desk interactions Prepare activity reportsKEY RESPONSIBILITIES Administer help desk software Respond and resolve IT...

  • IT Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

    We are currently seeking a highly motivated and skilled fesh IT graduatePosition - IT Service Desk Analyst.Location - KL, MalaysiaKey Responsibilities: Offer 1st level support and perform troubleshooting to resolve ITrelated issues. Log problems into HPSM accurately and efficiently. Drive continuous improvement initiatives to enhance the service desk...

  • Ict Associate Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kerry Full time

    Requisition ID 50353Position Type FT PermanentRecruiter #LI-CST1Posting Type LIAbout Kerry: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our...

  • Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia INNOVATZ SOLUTIONS SDN BHD Full time

    Graduate with Minimum 3+ years of experience in service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including: o Owning overall responsibility for Incident and Service Request process handling on the Service Desk o Liaise...

  • Helpdesk (Mandarin Speaker)

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia IT Consulting Company Full time

    Job Responsibilities Provide a friendly and professional point of contact for customers for any queries or concerns. Liaise with wider team members to ensure the best resolution, consistent with the contract. Completing administration tasks that relate to the contact, including assigning contract colleagues and sub contractors to service requirement tasks,...

  • Facilities Coordinator

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Petron Malaysia Full time

    "At Petron, we are not just in the business of oil, we are also in the business of fueling lives."_Petron Malaysia is an emerging and rapidly evolving Asian oil company. It is part of Petron Corporation which is the leading oil company in the Philippines. Our integrated refining, distribution, and retailing of world-class petroleum products help meet the...

  • Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full time

    About TCS:A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief.Please find the job description below.Job Title: Service Desk Analyst (English + Mandarin)Location: Kuala Lumpur, MalaysiaExpectations from the Role Should possess good communication skills. Should have...

  • Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full time

    About TCS:A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief.Please find the job description below.Job Title:Service Desk Analyst (English + Japanese)Location: Kuala Lumpur, MalaysiaExpectations from the Role Should possess good communication skills. Should have...