IT Help Desk Support

Responsibilities Provide 1st level hardware and software troubleshooting assistance over the phone or remotely Log service tickets into the SITI's Call Management System. If not resolved, escalate service ticket to appropriate support groups.Required skills & Experience Excellent command of the English Language both written and verbal (Other languages like...

Requirements- Immediate joiner: Any experience or education that related in IT related field Available to working in 24 hours rotational shift- Fresh graduate with basic IT related field are welcome Extensive experience working with different operating systems including Windows and Mac OS Comfortable working in and assisting others through company help desk...

Troubleshoot the issues as much as possible. Escalate it to internal engineers (second tier)or partner vender if the issue is complicated, difficult to solve.Issues are IT solutions specializing in Network / Server / PC. Go onsite to customers to troubleshoot problems. Manage trouble ticket and keep track the progress. Update all stakeholders including the...

How you'll make a difference As an IT & Facilities Help Desk Analyst with TechnologyOne you will manage, support and service requests to provide a world-class, dynamic and future focused environment for our people in each office.What you'll be doing Providing IT and Facilities support, services and operating cycles; ensuring each interaction delivers a...

Title : Front Desk cum AdminLocation : Lowyat KLWorking Days : Follow retail hour 6 days per week 10.30am 8.00pmNature of Business : Established IT & Home appliances company Handle walk in customers to assist them on product enquiries & complaints Ensure the top and good service provided to the customers Will check for products stocks / spare parts and key...

Job Summary Responsible to execute, monitor and ensure all users' tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level. Respond...

Job Summary Responsible to execute, monitor and ensure all users' tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level. Respond...

Job Summary Responsible to execute, monitor and ensure all users' tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level. Respond...

Imagine a future where you handle support tasks in our Service Desk team for our global IT users and participate in the ongoing development of our servicesJoin us in this role where you'll handle IT support via telephone and remote tools and support users through our chat portal and service management system. In this position, you'll be part of the Global...

As a Senior Service Desk Team Analyst, you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. Working with market-leading ITSM Service Management tools, you will be part of the Global Service Desk that supports dentsu offices across APAC. Supporting the latest technologies within a...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region. As a Service Desk Team Analyst in our Kuala Lumpa office you will support the operational execution of the Global Service Desk to ensure DAN provides exceptional Customer Service....

【要英語力】ITシェアードヘルプデスク(BtoB、メール対応メイン)+シフト手当RM200+ボーナス、英語力を活かしてご活躍頂けます【採用企業様情報】超大手日系通信回線会社です。職場はマレーシアのサイバージャヤにオフィスを構えていらっしゃいます。職場環境もアッ...

Service Desk Knowledge Manager (Japanese Language)Do you have Service Desk experience, and are you seeking a new job? Cognizant is looking for a Service Desk Knowledge Manager - fluent in Japanese. The full-time role comes with an attractive salary and benefits package.As a Service Desk Knowledge Manager, you will promote collaboration and knowledge sharing...

Do you have Service Desk experience, and are you seeking a new job? Cognizant is looking for a Service Desk Knowledge Manager - fluent in Japanese. The full-time role comes with an attractive salary and benefits package.As a Service Desk Knowledge Manager, you will promote collaboration and knowledge sharing by defining, supporting, and encouraging the use...

MAIN RESPONSIBILITIES/DUTIES: Deliver high service level quality according to KPIs and SLAs defined in the Service Partnership Agreements and all relevant productivity targets. Resolve all daytoday related issues and inquiries raised by employees, internal and external parties. Use ServiceNow case management system to manage and close cases received...

Posted- 02-Aug-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Building Management, Facilities Management- Location(s)- Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - MalaysiaJOB SUMMARY Under direct supervision, provides general administrative support for assigned staff. Assists with tenant and vendor customer service.ESSENTIAL...

The OpportunityAn exciting Service Desk role has become available at one of Australia's most respected global insurance companies. Our client is growing their team of Deskside Support Technicians.You are part of a team responsible for administering and supporting multiple & single domain environments with large numbers of end-users. One of the main...

Job Descriptions: Perform desktop related cases and service requests Provide IT Support for the endusers Perform 1st level troubleshooting Trouble shooting PCs software, hardware, laptops, printers, Local Area Network ,Applications support and Servers health check Repair and service of PCs hardware and laptops. Macintosh OS, MacBook support. Install, setup...

Responsibilities: Provide firstlevel technical support and troubleshooting assistance for users- encountering issues with the system. Diagnose and resolve basic technical problems with the system, including login- issues, navigation problems, and basic functionality inquiries. Document all support interactions and reported issues accurately and...

Graduate with Minimum 3+ years of experience in service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including: o Owning overall responsibility for Incident and Service Request process handling on the Service Desk o Liaise...