IT Help Desk

Troubleshoot the issues as much as possible. Escalate it to internal engineers (second tier)or partner vender if the issue is complicated, difficult to solve.Issues are IT solutions specializing in Network / Server / PC. Go onsite to customers to troubleshoot problems. Manage trouble ticket and keep track the progress. Update all stakeholders including the...

Requirements- Immediate joiner: Any experience or education that related in IT related field Available to working in 24 hours rotational shift- Fresh graduate with basic IT related field are welcome Extensive experience working with different operating systems including Windows and Mac OS Comfortable working in and assisting others through company help desk...

Requirements- Available to join on 9 July 2024:Any experience or education that related in IT related field Available to working in 24 hours rotational shift- Fresh graduate with basic IT related field are welcome Extensive experience working with different operating systems including Windows and Mac OS Comfortable working in and assisting others through...

Title : Front Desk cum AdminLocation : Lowyat KLWorking Days : Follow retail hour 6 days per week 10.30am 8.00pmNature of Business : Established IT & Home appliances company Handle walk in customers to assist them on product enquiries & complaints Ensure the top and good service provided to the customers Will check for products stocks / spare parts and key...

How you'll make a difference As an IT & Facilities Help Desk Analyst with TechnologyOne you will manage, support and service requests to provide a world-class, dynamic and future focused environment for our people in each office.What you'll be doing Providing IT and Facilities support, services and operating cycles; ensuring each interaction delivers a...

Job Summary Responsible to execute, monitor and ensure all users' tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level. Respond...

Job Summary Responsible to execute, monitor and ensure all users' tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level. Respond...

Job Summary Responsible to execute, monitor and ensure all users' tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level. Respond...

【要英語力】ITシェアードヘルプデスク(BtoB、メール対応メイン)+シフト手当RM200+ボーナス、英語力を活かしてご活躍頂けます【採用企業様情報】超大手日系通信回線会社です。職場はマレーシアのサイバージャヤにオフィスを構えていらっしゃいます。職場環境もアッ...

As a Senior Service Desk Team Analyst, you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. Working with market-leading ITSM Service Management tools, you will be part of the Global Service Desk that supports dentsu offices across APAC. Supporting the latest technologies within a...

Omnidesk is a standing desk company based in Singapore, Australia and Malaysia. Our mission is to help our users build a workspace that feels good, is more productive and ergonomic. Your role as the Graphic Designer in our team will be crafting visually stunning and engaging designs that align with our brand identity and marketing objectives.You will...

MAIN RESPONSIBILITIES/DUTIES: Deliver high service level quality according to KPIs and SLAs defined in the Service Partnership Agreements and all relevant productivity targets. Resolve all daytoday related issues and inquiries raised by employees, internal and external parties. Use ServiceNow case management system to manage and close cases received...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region. As a Service Desk Team Analyst in our Kuala Lumpa office you will support the operational execution of the Global Service Desk to ensure DAN provides exceptional Customer Service....

JOB PURPOSE/ROLE/SUMMARY Respond to requests for technical assistance in person via phone, electronically Research questions using available information resourcesFollow standard Helpdesk procedures Advise user on appropriate action Log all help desk interactions Prepare activity reportsKEY RESPONSIBILITIES Administer help desk software Respond and resolve IT...

Service Desk Knowledge Manager (Japanese Language)Do you have Service Desk experience, and are you seeking a new job? Cognizant is looking for a Service Desk Knowledge Manager - fluent in Japanese. The full-time role comes with an attractive salary and benefits package.As a Service Desk Knowledge Manager, you will promote collaboration and knowledge sharing...

Do you have Service Desk experience, and are you seeking a new job? Cognizant is looking for a Service Desk Knowledge Manager - fluent in Japanese. The full-time role comes with an attractive salary and benefits package.As a Service Desk Knowledge Manager, you will promote collaboration and knowledge sharing by defining, supporting, and encouraging the use...

Posted- 02-Aug-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Building Management, Facilities Management- Location(s)- Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - MalaysiaJOB SUMMARY Under direct supervision, provides general administrative support for assigned staff. Assists with tenant and vendor customer service.ESSENTIAL...

Do you have Service Desk Operation Manager experience, and are you seeking a new job? Cognizant is recruiting a Service Desk Operation Manager, and the role comes with an excellent salary and benefits package.As a Service Desk Operation Manager, you will handle a 13-member Service Desk team, receive transition from the previous shift's manager and discuss...

Graduate with Minimum 3+ years of experience in service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including: o Owning overall responsibility for Incident and Service Request process handling on the Service Desk o Liaise...

Contract Period: 12 months, renewable, with 13th-month salary*To follow Japanese CalendarResponsibilities: Answer the Help Desk phone calls Process and resolve Incidents & Service Requests:Track all relevant Incident and Service Request details, categorize, prioritize and close tickets Provides firstline investigation and diagnosis of highly complex...