Japanese Speaking Customer Support

1 week ago


Subang Jaya, Selangor, Malaysia EPS Ventures Sdn Bhd Full time

Role:
Japanese Speaking Customer Support / Fintech Project


Company Background
:

Global Fintech Company

Work Location
:

Petaling Jaya, Selangor

Salary details
:

Basic salary:
RM5, / per month

Responsibilities

  • Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional service.
  • Conduct regular team meetings, provide constructive feedback, and facilitate professional development.
  • Set and maintain high standards for customer service, ensuring that the team meets or exceeds customer satisfaction targets.
  • Handle escalated customer issues and ensure prompt resolution.
  • Foster open communication within the team and across departments

Requirement
-
Opens for Japanese Native or local Japanese speaker who has N1.
:

  • Strong typing skills with high accuracy and speed.
  • Outstanding verbal and written communication skills both in English and Japanese
  • Basic operating knowledge in Word, Excel, Outlook, and Internet Explorer
-
8 hours /day

Salary
:

RM5, RM8,000.00 per month

Benefits
:

  • Health insurance

Supplemental pay types:

  • Commission pay

Language
:

  • Japanese (N2 above) (required)

Ability to Relocate:

  • Petaling Jaya: Relocate before starting work (required)


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