Japanese-speaking Team Lead/Supervisor

2 weeks ago

Subang Jaya, Selangor, Malaysia DXC Technology Full time

Job Description:

DXC Technology - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

Job descriptions:

  • Assist in the management and operation of infrastructure services, providing support to the team.
  • Demonstrate leadership and sound business acumen, showing consistency among principles, values, and behavior, thus building the trust and confidence of customers and business partners and following through on commitments.
  • Compliance to all policies, procedures, and ethical standards
    • Builds effective relationships with colleagues, clients, customers, and business partners.
  • Developing Others – Builds the skills and competencies of others and guides appropriate behaviors. Creates opportunities for the development and growth of others.
  • Influencing Others – Successfully builds support for ideas without the use of hierarchical power. Builds effective relationships with colleagues, clients, and customers.
  • Contribute to the implementation of infrastructure strategies and projects.
  • Help maintain the performance and availability of infrastructure systems while troubleshooting issues.
  • Collaborate with other teams to understand their infrastructure requirements and support design and/or implementation.
  • Participate in the implementation of best practices and process improvements within the infrastructure services.
  • Assist in the development of infrastructure documentation, including policies, procedures, and reports.
  • Contribute to the optimization of resource allocation for infrastructure tasks and projects.


Requirements:

  • Bachelor's degree in a relevant field or equivalent combination of education and experience
  • 2 – 3 years or above experience as Team Lead/Supervisor in service delivery/IT/Customer Service-related environment
  • Minimum 1 – 2 years of experience in Training/Coaching in BPO company
  • Understand MWS solution and implementation of services
  • Fluent in English and Japanese (JLPT-N2 and above)
  • Added advantage: Six Sigma certification


Other Qualifications:

• An advanced degree in a relevant field is a plus

• Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or AWS Certified Cloud Practitioner, are a plus

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

  • Extensive resources to support your onboarding and continual development including DXC University
  • DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
  • We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
  • More time to do the things you love with flexible leave options, including purchased leave
  • Take time to give back with charitable and emergency services volunteer days
  • Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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