Customer Service Assistant

2 weeks ago


Pulau Tikus, Malaysia GPEX CENTRAL SDN BHD Full time
We are seeking a detail-oriented individual to join our team in the role of Customer Service Assistant.

As a vital part of our customer service and sales support team, you will play a key role in ensuring the seamless processing of orders, addressing customer inquiries, and maintaining positive relationships with our valued clients.


Responsibilities:

  • Assist in the preparation of quotations and sales orders, processing customer orders, and ensuring accuracy and timely delivery.
  • Assist in handling customer complaints and product returns.
  • Assist in the organisation of key customer meetings and prepare necessary documentation.
  • Collaborate with the sales team to ensure smooth order processing and customer satisfaction.
  • Support credit control activities by maintaining payment records and following up on overdue accounts.
  • Manage customer accounts and update databases with accurate information.
  • Manage incoming calls and messages from customers on various platforms.
  • Coordinate with suppliers and internal teams to meet customer requirements.
  • Generate reports on customer feedback and suggest improvements.

Note:

The customer service assistant will work closely with sales personnel and customer service team to provide essential support in various customer service and administrative tasks.


; Requirements:

  • Diploma/Degree in any discipline. Fresh graduates are encouraged to apply.
  • Proficient in English and Bahasa Malaysia, both spoken and written. The ability to speak other languages, such as Mandarin, is an added advantage.
  • Ability to adapt to changes and meet business needs in a dynamic environment.


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