Customer Support Executive

1 week ago


Bangsar South, Malaysia Lirunex Limited Full time

Assist incoming customers throughout the registration process, account opening, checking promotions eligibility, documentation related to account inquiry and complaints related to account.


  • Understand customers' support needs to provide solutions and enlightenment that are most suitable to them while adhere to company policy. Followup diligently and deliver a remarkable experience to customers.
  • Identify and communicate feedback from customers with the team for continuous improvement and solutions.
  • Constructs professional written reply, notifications and memorandum to customers as required in English and Mandarin.
  • Generate reports through CRM and perform data analysis as per required via Microsoft Excel. Capable of using basic formula are required.
  • Experiences with Zendesk is an added value.
  • Attend incoming inquiries traffics from various platforms.
  • Willing to work in shifts; 9.30AM6.30PM (GMT+8), or, 6.00PM to 3.00AM (GMT+8) (Work Frome Home). Saturday shift will be required on demand.

; Requirements:

  • Preferable to have minimum of 1 year of experience in this position within in previous jobs.
  • Possessed commanding Mandarin and English languages in both written and verbal. Other language(s) are added advantage.
  • Customerfirst mindset and keen to help people in solving their problems.
  • Attention to detail, committed to work and keen to learn.


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