Customer Servis Assistant

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Synergy Staffing Full time

Job description

JOB VACANCY CUSTOMER CARE OFFICER

COMPANY NAME :

HAP SENG

LOCATION
:14th Floor, Menara Hap Seng, Jalan P. Ramlee, 50250 Kuala Lumpur.

POSITION
:
Customer Service Assistant


QUALIFICATION:

  • At least 1 year of working experience in the related field is required.
  • Good interpersonal and communication skills at all levels.
  • Excellent verbal and writing skills in English and Bahasa Malaysia.

JOB DESCRIPTION:

  • To attend to enquiries from walk in customers and incoming calls in promptly and gentle manner with proper greetings.
  • To establish appointments for customers within 3 days and work closely together with Customer Care Centre on the arrangement of appointments.
  • To assist in daily booking schedule and to register customers' requirements in Work Order (WIP) (assign and allocate service advisors to look into different requirements accordingly).
  • To attend to company's WhatsApp Group's customers, request for booking, update customers' details and breakdown cases.
  • To blast SMS reminder to customers at least 1 day prior to their appointments.
  • To arrange grab service for customer mobility.

Job Type:
Contract

Contract length: 6 months

Pay:
RM2, RM2,900.00 per month

Schedule:

  • Monday to Friday

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