Virtual Marketing Support Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia WEBHELP Full time

Short Role Description:

Responsibilities:

  • Locate, identify, and correct data entry errors to verify the accuracy of the provided data and run system side uploads/updates accordingly within the stated deadline.
  • Perform system searches to locate & export information requested such as client's contact information, company attributes etc.
  • Collaborate with internal/external teams, both in Korean and English to investigate and execute marketing requests accordingly
  • Troubleshoot basic system side issues and communicate efficiently and effectively to ensure a smooth webinar/online campaign.
  • Advocate marketer's needs with internal teams and collaborate with support and dev teams to find possible solutions.
  • Work closely with team members to share requesters' references and increase your own knowledge base.
  • Explain complicated process flows and logic using both technical and layman language.
  • Think critically to resolve issues related to marketing campaigns, webinars and data management
  • Execute basic html editing for proper HTML layout and look

Knowledge, skills and abilities:

  • High school, diploma required, Bachelor's Degree preferred.
  • 1 year working experience in either Customer Service, Tech Support, Sales, Account Management, or Consulting experience.
  • Fairly proficient in English language.
  • Strong analytical and problemsolving skills.
  • Fairly experienced with Microsoft Excel.
  • Ability to juggle multiple projects, prioritize, and scale.
  • Able to work within strict deadlines.

AJWH

Job Types:
Full-time, Permanent

Salary:
From RM3,240.00 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Early shift
  • Fixed shift
  • Monday to Friday


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