Associate I

2 weeks ago

Bayan Lepas, Malaysia UST Global Full time

1 Opening- Bayan Lepas
Role description:

Role Proficiency:
Work under constant supervision to close service requests generate reports and other tasks assigned by managers.


Outcomes:

  • Successfully handle the software licensing related requests in acquiescence with the appropriate SLAs adhering to Compliance Guidelines and Procedures
  • Generate reports from ITAM tools like Service Now and Snow for software requirements and usage analysis purposes
  • Track and ensure notice periods are met for Trials exceptions granted for temporary usages; thereby ensuring license compliance
  • Identify savings opportunities through software reharvesting and license optimization
  • Download usage reports from various publisher portals for analysis.
  • Prepare weekly and monthly reports of tickets by categories types and geographies to measure performance to SLA and other operational metrics
Measures of

Outcomes:

  • SLA adherence of 95%
  • Number of tickets handled
  • Number of review comments
  • Number of Non-Compliance during process audits
  • Training or certifications performed 2 per year

Outputs Expected:

Tickets:

  • Expected to close all the tickets with at least 95% SLA adherence.
  • Number of tickets handled
in line with team's average

  • Should not receive more than 2 negative review comments per quarter.

Compliance:

  • No noncompliance reporting during process audits

Training:

  • Attend at least 2 trainings in a year

Skill Examples:

  • Ability to understand prioritize and escalate tasks to resolve issues quickly and make decisions promptly
  • Excel skills
  • A desire for continuous learning and skill development.
  • Good verbal and written communication skills required.
  • Good working in a team environment and with other teams
  • Selfmotivated and enthusiastic

Knowledge Examples:

  • Tool Utilization: SNOW Service Now Flexera and SCCM etc
  • Knowledge of MS Excel
  • ITAM Best practices


 Foundation Level
  • ITIL v3 or ITIL v4

Additional Comments:

  • Get validation tasks from project management system. 2. Build the SUT(system under test) from parts according to configuration file. 3. Connect the SUT to test network and register it on test management tool. 4. Make sure SUT is accessible remotely when remote trouble shooting is required. 5. Assist FIV engineer on DOE(Design Of Experiment). Typical efforts include swapping parts/Screenshots capture/Local log files acquisition. 6. Perform OOBE(Out Of Box Experience) test and reports issue found to FIV engineer. 7. Weekly review meeting with FIV engineer 8. Coordinate with local peers on inventory/logistics management. 9. Travel NOT required. 10. Work in Day shift hours. OT might be required on demand 1. Associate degree majoring in engineering 2. Able to read/write/speak in English. (Mandarin is a plus) 3. Basic understanding of computer system 4. 1~2 years' experience in computer OEM/OEM preferred.

Skills:

Management,Troubleshooting,Oem

About UST:

UST is a global digital transformation solutions provider.

For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation.

Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

  • Associate I

    2 weeks ago

    Bayan Lepas, Malaysia UST Global Full time

    1 Opening- Bayan LepasRole description:Role Proficiency:A Voice Associate should under continuous guidance be able to take customer support calls effectively and efficiently; follow the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under...

  • Associate I

    2 weeks ago

    Bayan Lepas, Malaysia UST Global Full time

    1 Opening- Bayan LepasRole description:Role Proficiency:A Voice Associate should under continuous guidance be able to take customer support calls effectively and efficiently; follow the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under...

  • Associate Iii

    2 weeks ago

    Bayan Lepas, Malaysia UST Full time

    Role Proficiency: A Voice Associate Able to independently take customer support calls effectively and efficiently ;follow the SOPs to complete the process and endeavour to resolve the issue handle some escalated issues or escalate to a more knowledgeable person to resolve in alignment with SLAs and assists Lead I - BPM.rnA Data Associate should independently...

  • Associate I

    3 weeks ago

    Bayan Lepas, Malaysia UST Global Full time

    1 Opening- Bayan Lepas**Role description**: Role Proficiency: A Voice Associate should under continuous guidance be able to take customer support calls effectively and efficiently; follow the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should...

  • Associate I

    4 days ago

    Bayan Lepas, Malaysia UST Global Full time

    1 Opening- Bayan Lepas**Role description**: Role Proficiency: A Voice Associate should under continuous guidance be able to take customer support calls effectively and efficiently; follow the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should...

  • Associate I

    2 weeks ago

    Bayan Lepas, Malaysia UST Global Full time

    1 Opening- Bayan LepasRole description:Skills:Salesforce,Powerpoint,Excel,SfdcAbout UST:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with...

  • Associate I

    2 weeks ago

    Bayan Lepas, Malaysia UST Global Full time

    2 Openings- Bayan LepasRole description:Role Proficiency:Follow the runbook/SOP to monitor track and co-ordinate to closure incidents/service requestsOutcomes:1) Provide day to day monitoring support for respective work streams (NOC SOC)2) Work on incidents and SRs pertaining to respective work streams3) Track co-ordinate and close incidents and service...

  • Associate I

    2 weeks ago

    Bayan Lepas, Malaysia UST Full time

    Role Proficiency:Under constant supervision ensure effective handling and resolution of employee queries. Ensure implementation of various HR initiatives and actions as per the given guidelines.Outcomes: Perform various administrative tasks as assigned within prescribed SLAs following guidelines Assist in planning employee eventsPerform other duties as...

  • Associate I

    2 weeks ago

    Bayan Lepas, Malaysia UST Global Full time

    3 Openings- Bayan LepasRole description:Role Proficiency:Execute test cases with accuracy and prevent incorrect product shipment by reporting business critical bugs. Position works under supervisionOutcomes: Able to complete the assigned test grid without deviation from given test steps Determine product failures and report in test repository and bug tracker...

  • Associate I

    3 weeks ago

    Bayan Lepas, Malaysia UST Global Full time

    1 Opening- Bayan Lepas**Role description**: Role Proficiency: Work under constant supervision to close service requests generate reports and other tasks assigned by managers. Outcomes: - Successfully handle the software licensing related requests in acquiescence with the appropriate SLAs adhering to Compliance Guidelines and Procedures - Generate reports...

  • Electronics Technician I

    4 days ago

    Bayan Lepas, Malaysia NCS Global Technology Full time

    Experience: 1 - 3 years. - May require an Associate's degree or technical school certification. Background: 1. Electrical & Electronic (Diploma or equivalent) 2. If got audio background will be a plus.(optional) **Job Type**: Contract Contract length: 12 months Pay: RM1,800.00 - RM3,000.00 per month Schedule: - Monday to Friday

  • Electronics Technician I

    2 weeks ago

    Bayan Lepas, Malaysia NCS Global Technology Full time

    Experience: - 3 years. May require an Associate's degree or technical school certification.Background:Electrical & Electronic (Diploma or equivalent)If got audio background will be a plus.(optional)Job Type: ContractContract length: 12 monthsPay: RM1, RM3,000.00 per monthSchedule: Monday to Friday

  • Associate I

    2 weeks ago

    Bayan Lepas, Malaysia UST Global Full time

    1 Opening- Bayan Lepas**Role description**: **Skills**: Salesforce,Powerpoint,Excel,Sfdc **About UST**: UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose,...

  • Associate I

    3 weeks ago

    Bayan Lepas, Malaysia UST Full time

    Role Proficiency: Able to help our supply inventory levels and negotiate with potential vendors. Will be responsible for learning company purchase policies and procedures and having communication skill. Outcomes: - Understanding the queries / clarifications and respond to the point. - Updating tracker related to procurement. - Understanding the Procurement...

  • Associate I

    2 weeks ago

    Bayan Lepas, Malaysia UST Full time

    Role Proficiency: Under constant supervision ensure effective handling and resolution of employee queries. Ensure implementation of various HR initiatives and actions as per the given guidelines. Outcomes: - Perform various administrative tasks as assigned within prescribed SLAs following guidelines - Assist in planning employee events Perform other...

  • Associate I

    3 weeks ago

    Bayan Lepas, Malaysia UST Full time

    Role Proficiency: Work under constant supervision to close service requests generate reports and other tasks assigned by managers. Outcomes: - Successfully handle the software licensing related requests in acquiescence with the appropriate SLAs adhering to Compliance Guidelines and Procedures - Generate reports from ITAM tools like Service Now and Snow for...

  • Maintenance Technician/supervisor

    3 weeks ago

    Bayan Lepas, Malaysia EXCEL KOGYO SDN BHD Full time

    i. Responsible for all maintenance activities. ii. Assist in corrective maintenance as and when required. iii. Support management in delivering accurate production progress. iv. Responsible for control of production efficiency. v. To ensure purchase the correct part for the correct process. vi. Adhere to the relevant documented information to ensure...

  • Internship in Samples

    2 weeks ago

    Bayan Lepas, Malaysia Bosch Group Full time

    Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. **Job Description**: - To assist in Samples orders received,...

  • Lead I

    2 weeks ago

    Bayan Lepas, Malaysia UST Global Full time

    1 Opening- Bayan LepasRole description:Role Proficiency:Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associatesOutcomes:1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding...

  • Associate I

    2 weeks ago

    Bayan Lepas, Malaysia UST Full time

    Role Proficiency: Execute test cases with accuracy and prevent incorrect product shipment by reporting business critical bugs. Position works under supervision Outcomes: - Able to complete the assigned test grid without deviation from given test steps - Determine product failures and report in test repository and bug tracker - Find 'out of box' product...