Japanese Speaking Service Desk Analyst

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia JAC Malaysia Full time

Contract type:

  • Permanent
  • Location:
  • Kuala Lumpur
  • Specialisation:
  • Business Process Outsourcing & Global Business Service
  • Reference:
  • PR/ Contact details:
  • Amirah Azhar
  • Job published:


August 18, :31
  • Opportunity working with forward-thinking company dedicated to delivering top-notch technical support to their valued users. As a Remote Support Specialist, you will play a crucial role in ensuring our users' computer systems run smoothly.

Your Role:

  • Skillfully address Level 1 service desk technical inquiries, meeting outlined service objectives.
  • Maintain thorough documentation of customer interactions to facilitate future reference and actions.
  • Demonstrate clear communication and guide users through troubleshooting steps to identify and resolve technical issues.

What You'll Bring:

  • Fluent in Japanese and English in speaking, writing and reading.
  • Technical knowledge/expertise to support technical related queries and troubleshooting
  • Good support knowledge of Windows Operating systems, general standard knowledge on off the shelves software like Microsoft Office and etc.
  • Open to work 5 days per week with rotational shift changes monthly basis

What We Offer:

- collaborative environment where innovation is encouraged.
- competitive compensation
- opportunities for skill growth
- #LI-JACMY
- #statekl

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