IT Service Desk Analyst, Japanese Speaker

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

About the Company
Our client is one of the largest Information Technology (IT) consulting and managed services provider in the region.

The company was founded in 1998 and is headquartered in Hong Kong with strong foothold in China and business coverage in Asia Pacific region.


Responsibilities:

  • Effectively resolve Level 1 service desk technical queries as per deliverables outlined.
  • Asking relevant questions to resolve typically known problems within required timescales.
  • Ensure appropriate documentation of the interaction with the customer in the prescribed format.
  • Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues remotely.
  • Explain to Clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
  • Ensure that performance parameters are met to meet SLA targets.
  • Ability to clearly transfer technical knowledge to knowledge base, colleagues and the Customers.
  • Any ad hoc duties assign by the Company from time to time.

Job Requirements

  • Technical knowledge/expertise to support technical related queries and trouble shooting.
  • Minimum 1+ years experience in a Level 1 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc.
  • Minimum degree / diploma is required.
  • Proven experience in commercial in bound telephony systems typically used in Contact Center.
  • Good support knowledge of Windows Operating systems, general standard knowledge on off the shelves software like Microsoft Office and etc.
  • Knowledge on basic concepts of networking.

Salary:
Up to RM9,500.00 per month

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • What is your JLPT level?

Experience:

  • Customer service: 1 year (preferred)

Language:

  • Japanese (required)

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