English and Malay Customer Service Support

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia KAALI HR SDN. BHD. Full time

PREFERRED IMMEDIATE JOINERS.

Responsibilities:

  • Primarily handle inquiries via social media platforms pertaining to orders, payments, shipping, vouchers and etc from both seller and buyer through native channels or through Salesforce.
  • To meet Key Performance Indicators (KPI) like average handling time, FCR rate, contact response rate, customer satisfaction score and etc
  • To record case details in Customer Relationship Management (CRM)
  • Ensure resolution of fulfillment related problems and disputes
  • Provide an effective solution for customer disputes issue
  • Assisting in developing and improving existing dispute process
  • To communicate effectively and accurately when communicating with users & stakeholders
  • To assist Team Leader to monitor real time performance and initiate appropriate actions
  • Assume additional responsibilities as assigned
  • Communicate effectively with team members
  • To take on adhoc projects/assignments
  • Undertake any other duties asandwhen assigned by Management.

Job Requirements:

  • Both fresh graduates or experienced applicants are welcome
  • With at least Sijil Pelajaran Malaysia (SPM)
  • Good communication skills in English and Bahasa Malaysia language for both spoken and written.
  • Strong logical thinking and problemsolving skills at all times
  • Able to work independently in a fastpaced environment
  • Good team player, positive attitude and eager to learn
  • Fast learner and able to adapt to changes
  • Ability to multitask, prioritize and manage time effectively
  • Demonstrate teamwork all the time
  • Willing to work on rotational shift, 5 days weekly, 8 hours daily
  • Possess outstanding customer service skills, customerfocused, with a desire to resolve each customer's issue
  • Strong interpersonal skills and ability to manage difficult customer situations
  • Possess good working attitude, selfmotivated, good communication skills, teamwork, and ability to interact with various people at the work location
  • Punctual and disciplined
  • Fulltime position, fixed allowances provided

Salary:
RM2, RM2,400.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift

Application Question(s):

  • Are you able to join us immediately?

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

  • Kuala Lumpur, Kuala Lumpur, Malaysia Malay Full time

    1. MALAY Speaker Required For TelesalesMANDARIN Speaker Required Customer service jobEnglish speaker Required Customer service jobIntersted Can Contact:What'sApp to Salary: Up to RM4,000.00 per monthBenefits: Professional developmentLanguage: Mandarin (preferred) Bahasa (preferred)


  • Kuala Lumpur, Kuala Lumpur, Malaysia Mindpec Solutions Full time

    Duties and Responsibilities:Education : SPM, Diploma, Bachelor degreeImmediate joinersMust have fluent Englishthere will be virtual interview ( Language assessment + Video Interview)DUTIES AND RESPONSIBILITIES:Primary Job Functions: Provide primarily customer service based phone support to customers. Activate and engage with client/customer whilst providing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    Customer Success Officer Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Keeping...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Recruitment Room Full time

    Job Title: Sales and Fulfillment -Malay and EnglishLocation: Kuala Lumpur, MalaysiaL 2 : 2.6K - 4.9KJL 3 : 4K - 6KJL 4 : 6K - 7.5KJob Overview:Responsibilities:- Order to Cash Process: Collaborate with the sales team to ensure accurate and timely processing of customer orders. Monitor and manage the entire order to cash cycle, including invoicing,...

  • Customer Service

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    Become a product expert that help customers for best solution. Delivery High End customer service to clients Should be active on Social media so could understand the customer's concern.Requirements: Basic understanding of PC & mobile device troubleshooting 1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Brand International Full time

    Job Requirement: Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field. Preferably possess backend support working experience, with a minimum of 1 year in a related role. Open to both fresh graduates and experienced applicants entry-level discussions are possible based on previous experience. Previous experience in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Brand International Full time

    Job Requirement: Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field. Preferably possess backend support working experience, with a minimum of 1 year in a related role. Open to both fresh graduates and experienced applicants entry-level discussions are possible based on previous experience. Previous experience in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

    Role:Any OtherTimings:Flexible (Permanent)Industry:BPO / ITESProcess:VoiceFunctional Area:Any OtherWork Mode:Work from officeKey Skills: Customer Service Bahasa Customer Care International BPO customer support We are #hiring for a leading BPO in KL and Johorlooking for Customer service representative agents.Role - Customer service representative...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    Customer Success Officer Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Keeping...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Celebrity and Star Hair Full time

    Name of Company: Celebrity HairRole: Customer Service Executive (2 months contract - read description) unless you're based in JBRemuneration: per month (for 2 months), permanent positions will be offered different pay as well as benefits. (Permanent positions range from 2800- to 4200 with yearly bonus and OT and other benefits).Requirements: (Read below)...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Customer Service

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia NSK Trade City Sdn Bhd Full time

    Minimum SPM or Diploma holdersWorking Location:Kuchai Lamafor MALAYSIAN only Delivering information, respond and handling customer's inquiry or complaints, to provide solutions and alternatives Responsible for Ncard member points and reward redemptions Ability to provide support and user guidance for company's services and related retailer products, refunds...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Upwork Full time

    Company DescriptionUpwork Managed Services is seeking experienced translators to support a project with our client, the producer of a popular mobile app that can solve math problems instantly and provide detailed step-by-step instructions to help maximize learning. We are looking for experienced translators with math degrees to translate app content from...

  • Customer Service

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Viwian Lavenir Sdb Bhd Full time

    Customer service reply customer in Malay or EnglishJob Types: Full-time, PermanentSalary: RM1, RM5,000.00 per monthBenefits: Flexible schedule Opportunities for promotion Professional developmentSchedule: Day shiftSupplemental pay types: Attendance bonus Commission pay Overtime pay Performance bonus Signing bonus Yearly bonusLanguage: Malay English...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Chevron Full time

    Total Number of Openings1Responsibilities for this position may include but are not limited to: Serve as the primary point of contact for customers on feedback and cases escalation related to overall fuel retail business, including concerns on services at petrol stations, marketing promotions, product quality, etc. Enthusiastic to learn and take part as...

  • English Teachers

    2 months ago


    Kuala Lumpur, Kuala Lumpur, Malaysia English Language Company Malaysia Sdn. Bhd. Full time

    Job SummaryWe are looking for enthusiastic, experienced and dedicated English teachers for face-to-face classes to help our international students achieve their language learning goals.The students you will be teaching are full-time international students from all over the world. They study for varying lengths of time, from 1 week to 12 months, and have a...

  • English Teachers

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia English Language Company Malaysia Sdn. Bhd. Full time

    Job SummaryWe are looking for enthusiastic, experienced and dedicated English teachers for face-to-face classes to help our international students achieve their language learning goals.The students you will be teaching are full-time international students from all over the world. They study for varying lengths of time, from 1 week to 12 months, and have a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Full time

    Role PurposeEnsure a positive customer journey by providing relationship management support as a named advisor across the whole client lifecycle, from planning through to invoice.Responsibilities: Prioritise, plan and ensure completion of all customer activity from planning through to invoice, in line with or ahead of agreed business SLAs (ensuring that...

  • Customer Support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Customer Support (Call Center Role) - Malaysians.Location: Bangkok Thailand.Salary: : 52,000 THB + 6,500 THB Living allowance THB KPI + 750 THB attendanceLanguage: Bahasa MalayJoining Date : 30th OctoberHead Counts: 15Education: Bachelor's DegreeJob Description:Essential Functions/Core Responsibilities Ensure service delivered to our customers meets...

  • Customer Support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Transcosmos Malaysia Sdn Bhd Full time

    Whom are we looking for? Excellent command of Malay and English in both verbal and written communication. Able to work on 24/7 rotational shift Able to start 11 December Excellent soft skills, verbal and written communication skills. Excellent listening skills. Ability to deescalate calls in an effective manner. Ability to assess the customer and adjust...