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Customer Service Voice Support English + Malay, Ara
2 weeks ago
Duties and Responsibilities:
Education :
SPM, Diploma, Bachelor degree
Immediate joiners
Must have fluent English
there will be virtual interview ( Language assessment + Video Interview)
DUTIES AND RESPONSIBILITIES:
Primary Job Functions:
- Provide primarily customer service based phone support to customers.
- Activate and engage with client/customer whilst providing accurate information of customer's issue at hand.
- Accurately record and update customers' cases into ADC's CRM and trackers following appropriate processes.
- Provide accurate and understandable information to all customers and support partners.
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
- Ensure all follow ups are done in a timely manner.
- Ensure all SLA's are met appropriately.
- Maintain high level of customer satisfaction whilst maintain a professional manner.
- Be familiar with all policy, processes, and product knowledge and escalation paths.
- Remain polite, patient and courteous with customer throughout the experience.
- Ensure the endtoend experience for all customers is at a high level of customer satisfaction
Salary:
Up to RM3,800.00 per month
Benefits:
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
Supplemental pay types:
- Performance bonus
Experience:
- International Customer service: 1 year (required)
Language:
- fluent English (required)
Expected Start Date: 08/14/2023
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