Customer Service Voice Support English + Malay, Ara

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Mindpec Solutions Full time

Duties and Responsibilities:

Education :
SPM, Diploma, Bachelor degree

Immediate joiners

Must have fluent English

there will be virtual interview ( Language assessment + Video Interview)

DUTIES AND RESPONSIBILITIES:

Primary Job Functions:

  • Provide primarily customer service based phone support to customers.
  • Activate and engage with client/customer whilst providing accurate information of customer's issue at hand.
  • Accurately record and update customers' cases into ADC's CRM and trackers following appropriate processes.
  • Provide accurate and understandable information to all customers and support partners.
  • Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
  • Ensure all follow ups are done in a timely manner.
  • Ensure all SLA's are met appropriately.
  • Maintain high level of customer satisfaction whilst maintain a professional manner.
  • Be familiar with all policy, processes, and product knowledge and escalation paths.
  • Remain polite, patient and courteous with customer throughout the experience.
  • Ensure the endtoend experience for all customers is at a high level of customer satisfaction

Salary:
Up to RM3,800.00 per month

Benefits:

  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift

Supplemental pay types:

  • Performance bonus

Experience:

  • International Customer service: 1 year (required)

Language:

- fluent English (required)

Expected Start Date: 08/14/2023

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