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Mandarin & English Customer Service Specialist
2 weeks ago
Location:
Kelana Jaya
Salary:
up to RM 6,000 (Basic)
Allowance:
RM 300 (fix)
Operation hours:
Mon - Fri, 8 am - 6 pm ( 9 hours per day)
Job Descriptions:
- Answer inbound calls in a timely and friendly manner
- Reply to queries sent through the bank's Contact Us inquiry form
- Reach out to customers for information/documents in supporting Request for Information ("RFI") from KYC, AML, risk, and operations teams
- Perform call back with customers for transaction confirmations
- Respond to customers' queries and concerns with the aim of achieving first call resolution
- Identify customers' needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Level 1 first point of contact for customer complaints
- Complete call logs and reports, keep records of all conversations in the call center database in a comprehensible wa
y
Requirements:
- Minimum 1-year experience in a BANK customer service environment (compulsory)
- Strong banking knowledge is an added advantage
- MUST BE Fluency in English and Mandarin languages (Spoken & Written)
- Exceptional customer service, active listening, strong verbal and written communication skills, professional phone voice
- Local Malaysian only
Job Types:
Full-time, Permanent
Salary:
Up to RM6,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Application Question(s):
- How many years of customer service experience do you have in banking?
- How long is your notice period?
Language:
- Mandarin (required)
- English (required)
Shift availability:
- Night Shift (required)
- Overnight Shift (required)
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