Mandarin & English Customer Service Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solutions Full time

Location:

Kelana Jaya

Salary:

up to RM 6,000 (Basic)

Allowance:

RM 300 (fix)

Operation hours:

Mon - Fri, 8 am - 6 pm ( 9 hours per day)

Job Descriptions:

  • Answer inbound calls in a timely and friendly manner
  • Reply to queries sent through the bank's Contact Us inquiry form
  • Reach out to customers for information/documents in supporting Request for Information ("RFI") from KYC, AML, risk, and operations teams
  • Perform call back with customers for transaction confirmations
  • Respond to customers' queries and concerns with the aim of achieving first call resolution
  • Identify customers' needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Level 1 first point of contact for customer complaints
  • Complete call logs and reports, keep records of all conversations in the call center database in a comprehensible wa
    y

Requirements:

  • Minimum 1-year experience in a BANK customer service environment (compulsory)
  • Strong banking knowledge is an added advantage
  • MUST BE Fluency in English and Mandarin languages (Spoken & Written)
  • Exceptional customer service, active listening, strong verbal and written communication skills, professional phone voice
  • Local Malaysian only

Job Types:
Full-time, Permanent

Salary:

Up to RM6,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Application Question(s):

  • How many years of customer service experience do you have in banking?
  • How long is your notice period?

Language:

  • Mandarin (required)
  • English (required)

Shift availability:

  • Night Shift (required)
  • Overnight Shift (required)


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