Customer Service Specialist

1 week ago

Brickfields, Malaysia Mango Global Technologies Full time

Primary Job Functions:

  • Provide primarily customer service based phone support to Australian/New Zealand customers.
  • Activate and engage with client/customer whilst providing accurate information of customer's issue at hand.
  • Accurately record and update customers' cases into ADC's CRM and trackers following appropriate processes.
  • Provide accurate and understandable information to all customers and support partners.
  • Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
  • Ensure all follow ups are done in a timely manner.
  • Ensure all SLA's are met appropriately.
  • Maintain high level of customer satisfaction whilst maintain a professional manner
  • Be familiar with all policy, processes, and product knowledge.
  • Remain polite, patient and courteous with customer throughout the experience.
  • Ensure the end to end experience for all customers is at a high level of customer satisfaction.

Requirement:

  • Local Malaysia
  • Fluent English Speakers required
  • Good command in English
  • SPM is okay as long as has neutral accent
  • ABLE TO START IMMEDIATELY

Job Types:
Full-time, Permanent

Pay:
RM3, RM3,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Rotational shift

Supplemental pay types:

  • Attendance bonus
  • Performance bonus

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • English (preferred)
  • Bahasa (preferred)

  • Customer Service Specialist

    1 week ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    Customer Success Specialist - Fresh Grads Encouraged to ApplyYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at...

  • Customer Service Specialist

    1 week ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    Customer Success Specialist - Fresh Grads Encouraged to ApplyYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at...

  • Customer Service Specialist

    4 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    **Customer Success Specialist - Fresh Grads Encouraged to Apply** You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received...

  • Customer Service Specialist

    1 week ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    **Customer Success Specialist - Fresh Grads Encouraged to Apply** You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received...

  • Customer Success Specialist

    1 week ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpointYour Roles include: Attending to...

  • Customer Success Specialist

    1 week ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. Your Roles include:_ Attending to...

  • Customer Success Specialist

    1 week ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint.Your Roles include: Attending to...

  • Customer Success Specialist

    4 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. Your Roles include: - Attending to...

  • Customer Success Specialist

    4 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. - Your Roles include:_ - Attending...

  • Customer Success Specialist

    3 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...

  • Customer Success Specialist

    3 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...

  • Customer Success Specialist

    2 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...

  • Customer Success Specialist

    2 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...

  • Customer Success Specialist for E-commerce-fresh

    1 week ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...

  • Customer Service Associate

    3 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    **CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...

  • Customer Service Associate

    4 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    **CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...

  • Customer Service Associate

    4 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    **CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...

  • Customer Service Associate

    2 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    **CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...

  • Customer Service Associate

    3 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    **CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...

  • Customer Service Associate

    2 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    **CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...