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Customer Service Specialist 中文客服

3 months ago


Kuala Lumpur, Kuala Lumpur, Malaysia TDCX (MY) Sdn. Bhd Full time
Provide friendly and efficient service to the travel community of our client.

  • Be a first point of contact to handle and resolve customer complaints.
  • Respond professionally to inbound phone calls, including urgent situations.
  • Identify and escalate issues appropriately.
  • Research information and troubleshoot problems using available resources.
  • Arbitrate in situations between users.
  • Monitor and control numerous concurrent tasks in tandem.
  • Proactively and independently work to meet targets and goals

Job Types:
Full-time, Permanent

Pay:
RM3, RM5,100.00 per month

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Education:

  • STM/STPM (required)

Experience:

Customer Care Specialist: 1 year (required)

Language:

  • Mandarin (required)