Customer Service Representative

2 weeks ago


Bukit Mertajam, Penang, Malaysia Charterway Corporation Sdn Bhd Full time

Job Title:
Customer Service Representative (E-commerce Platforms)


Location:
Penang, Malaysia


Job Type:
Full Time, Hybrid


Salary Range:
RM RM 3000 per month


Responsibilities:

  • Communicate with customers through various channels to provide assistance and resolve inquiries
  • Manage order processing and ensure timely delivery of products
  • Administer customer accounts, including updating information and processing refunds or returns
  • Provide technical support to customers experiencing issues with the platform
  • Collect feedback from customers to improve services and products
  • Prepare client reports on customer interactions and feedback

Requirements:

  • 01 years of working experience in customer service or related field
  • Postsecondary education or diploma in a relevant field
  • Strong communication skills and ability to empathize with customers
  • Excellent problemsolving abilities and attention to detail
  • Familiarity with ecommerce platforms and order management systems
  • Ability to work in a hybrid mode, combining remote and inoffice work
  • Fluency in the relevant local language(s), Chinese and English is often required.

Job Types:
Full-time, Permanent

Pay:
RM2, RM3,000.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus


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