Customer Service Assistant

1 week ago


Bukit Mertajam, Penang, Malaysia Spread Sdn Bhd Full time

Key Responsibilities:

  • Respond promptly to customer inquiries and request through phone communication.
  • Obtain and evaluate all relevant information to handle service inquiries.
  • Handle, escalate and resolve customer complaints.
  • Record customer information and communication records.
  • Eagerness to learn and contribute ideas to make continues improvements.
  • Consistent in delivering excellent service standards to customers and maintain high customer satisfaction.

Requirements:

  • Good communication skills and able to interact with all levels of people.
  • Required language(s): Bahasa Malaysia, English, Mandarin.
  • Pleasant personality and courteous at all times.
  • Good team player and willingness to learn.

Pay:
RM2, RM3,000.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Gym membership
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Fixed shift
  • Monday to Friday

Supplemental pay types:

  • 13th month salary
  • Commission pay
  • Performance bonus
  • Retention bonus
  • Tips
  • Yearly bonus

Ability to commute/relocate:

  • Bukit Mertajam: Reliably commute or planning to relocate before starting work (preferred)

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Mandarin (required)
  • Bahasa (preferred)
  • English (preferred)


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