Customer Service Officer

2 weeks ago


Kota Tinggi, Johor, Malaysia R Logic Sdn Bhd Full time

Duties and Tasks

  • Communicate clearly with customers and potential clients to create strategies that grow our customer base.
  • Assisting in preparing necessary documentation, visuals, presentations, account setting (actual or trial) for customers, potential clients, and partner clinics/pharmacies to demonstrate the company products and services.
  • Log, update, and maintain accurate records of customer information, interaction, enquiries, comments, and complaints.
  • Analyze and share customer feedback with relevant departments for further improvements and implement solutions.
  • Efficiently provide technical and product support, when necessary, to ensure all customer inquiries, issues, and complaints are resolved.

Job Requirements:

  • Minimum SPM qualification with 12 years experience in customeroriented environment
  • Diploma holders are encouraged to apply
  • Good interpersonal and communication skills

Job Types:
Full-time, Permanent, Fresh graduate

Salary:
From RM2,800.00 per month

Schedule:

  • Day shift

Education:

  • STM/STPM (preferred)

Experience:

Call Center: 1 year (preferred)
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