Customer Service Officer
2 weeks ago
Duties and Tasks
- Communicate clearly with customers and potential clients to create strategies that grow our customer base.
- Assisting in preparing necessary documentation, visuals, presentations, account setting (actual or trial) for customers, potential clients, and partner clinics/pharmacies to demonstrate the company products and services.
- Log, update, and maintain accurate records of customer information, interaction, enquiries, comments, and complaints.
- Analyze and share customer feedback with relevant departments for further improvements and implement solutions.
- Efficiently provide technical and product support, when necessary, to ensure all customer inquiries, issues, and complaints are resolved.
Job Requirements:
- Minimum SPM qualification with 12 years experience in customeroriented environment
- Diploma holders are encouraged to apply
- Good interpersonal and communication skills
Job Types:
Full-time, Permanent, Fresh graduate
Salary:
From RM2,800.00 per month
Schedule:
- Day shift
Education:
- STM/STPM (preferred)
Experience:
Call Center: 1 year (preferred)
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