Admin and Operations Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Lendlease Full time
The Tun Razak Exchange is a development poised to be Malaysia's new international business and financial district.

At the heart of this urban transformation is The Exchange TRX, a city defining development designed to create the ultimate experiential environment, from retail to dining, entertainment and world class hotels.

The Exchange TRX is a 17-acre integrated development set to become one of Asia's leading lifestyle hubs. The mall is a 1.3 million sq ft of next-generation retail space will include a 10-acre rooftop park.

Admin and Operations Manager (The Exchange TRX)

The Admin and Operations Manager is a key managerial role responsible for overseeing various aspects of the financial and administrative operations in a retail environment:

Responsibilities:

Retail Debt and Abatements Management:

  • Monitor and manage retail debt collection, including coordinating with tenants to ensure timely payments.
  • Review and process abatement requests in alignment with the Retail Manager's tenants and company policies.
  • Implement strategies to minimize outstanding debt and maintain positive tenant relationships.

Other Income - Pop Up / Carts:

  • Assist in admin of CML Other Income
  • Monitor and managed the retailer casual mall debt collection, in support of the Other Income Team
  • Create the admin lodgement preparation for all Other Income deals in the system
  • Assist the team with Adhoc processes as and when required

Tenancy Delivery and Surveys:

  • Coordinate and conduct surveys to gather feedback from tenants, analysing data to identify areas for improvement.

Forecasting/Budgeting:

  • Collaborate with relevant stakeholders to create comprehensive budgets and forecasts.
  • Monitor income, abatements, turnover rent, Net Operating Income (NOI), and administrative accounts to maintain financial targets.
  • Compile and analyse financial data for monthly reports.
  • Provide insights into debt components and trends for decisionmaking purposes.

Monthly Rent Roll:

  • Generate and review the monthly rent roll, ensuring accuracy and completeness.
  • Prepare the Critical Info Report, track lease and abatement tasks, process tenant recharges, and review the rent roll with commentary for approval.
  • Monitor the vacant unit report and implement strategies to minimize vacancies
  • Ensure cash control and conduct monthly reconciliations for Concur expenses and petty cash transactions.

Operational Support:

  • Monitor General Ledger (GL) accounts and Open Purchase Orders (POs) against budget.
  • Provide reports to the Operations team to assist in budget management and reduce potential overruns.

Requirement:

  • Bachelor's degree in Business Administration, Finance, Accounting, or a related field. A master's degree is preferred.
  • Proven minimum 5 years experience in retail financial management, audit coordination, and administrative oversight.
  • Strong knowledge of budgeting, forecasting, financial reporting, and debt management in the retail sector.
  • Experience in lease administration, tenant relations, and facility management is advantageous.
  • Proficiency in financial software and systems, including ERP systems.
  • Excellent analytical and problemsolving skills.
  • Strong communication and interpersonal skills to collaborate with various stakeholders.
  • Ability to multitask, prioritize, and meet deadlines in a dynamic retail environment.
  • Attention to detail and accuracy in financial reporting and auditing processes.
We create award-winning urban precincts, new communities, retail precincts, and workplaces to the highest sustainability standards.

We are also privileged to create essential civic and social infrastructure including state-of-the-art hospitals, universities and stadiums around the world.

Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people. Inclusion sets us all up for success.

To find out more about us and to explore all other opportunities visit

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