Coord-guest Services

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International, Inc Full time

Número de Empleo

Categoría de Empleo Rooms & Guest Services Operations

Ubicación Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VER EN MAPA

Horario Full-Time



¿Ubicación remota? N



¿Reubicación? N

Tipo de Posición Non-Management


Suministrar indicaciones e información a los huéspedes acerca de las comodidades del hotel, los servicios, los horarios de servicio y las áreas locales de interés.

Contactar a la persona o al departamento apropiados (p. ej. Botones, Mostrador de Recepción, Departamento de Limpieza, Ingeniería, Seguridad y Prevención de Pérdidas), según sea necesario, para resolver las llamadas, las solicitudes o los problemas de los huéspedes.

Hacer un seguimiento de los huéspedes para asegurarse de que sus solicitudes o problemas hayan sido resueltos a su entera satisfacción.

Recibir, registrar y transmitir los mensajes de forma exacta, completa y legible. Atender a las solicitudes especiales por parte de los huéspedes con necesidades excepcionales. Comunicar la llegada de personas VIP al personal designado para que las acompañen y les brinden las comodidades.

Cumplir con todas las políticas y los procedimientos de la compañía; informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales; mantener la confidencialidad de la información patentada y proteger los bienes de la compañía.

Recibir y reconocer a todos los huéspedes de acuerdo con los estándares de la compañía; anticiparse a sus necesidades de servicio y atenderlas y agradecerles con aprecio genuino.

Hablar con los demás utilizando un lenguaje claro y profesional; atender los teléfonos utilizando el protocolo adecuado. Cultivar y mantener relaciones laborales positivas con los demás; apoyar al equipo para alcanzar los objetivos comunes. Acatar las expectativas y los estándares de garantía de la calidad.

Identificar y recomendar nuevas ideas, tecnologías o procesos para aumentar la eficacia, productividad, calidad, seguridad y/o capacidad de ahorro de la organización.

Estar de pie, tomar asiento o caminar durante un período prolongado de tiempo o durante toda la jornada de trabajo.

Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.

APTITUDES DESEABLES

Educación:
Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General

(General Educational Development, GED).

Experiência laboral afín:
No se requiere experiência laboral afín.

Experiência como supervisor:
No se requiere experiência como supervisor.

Licencia o certificación:
Ninguna

  • Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
En Renaissance Hotels, creemos en ayudar a los huéspedes a disfrutar del ADN de las zonas que visitan.

Los huéspedes vienen para descubrir lo inesperado, sumergirse en una nueva cultura o, simplemente, aprovechar al máximo una tarde libre.

Ven los viajes de negocios como una aventura, porque así ven cualquier viaje. Mientras otros se conforman con lo habitual, nuestros huéspedes ven la oportunidad de llevarse a casa una gran historia. Igual que nosotros. Buscamos a exploradores espontáneos que se unan al equipo para acercar el alma del vecindario a nuestros huéspedes. Si te atrae la idea, te invitamos a descubrir las oportunidades de empleo de Renaissance Hotels. Al unirte a Renaissance Hotels, te unes a una cartera de marcas con Marriott International.


Estarás donde puedes llevar a cabo tu mejor trabajo,
comenzarás a cumplir tu propósito,
formarás parte de un increíble equipo mundial y
te convertirás en tu mejor versión.

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