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Lead Specialist-contact Centre
2 weeks ago
- It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._
About the Role
The SOP Writer cum Reporting Analyst will collaborate with key stakeholders in the Singapore Corporate Solution Contact Centre and responsible for developing and maintaining standard operating procedures (SOPs) for various business processes, as well as analyzing and reporting on key performance indicators (KPIs) to support data-driven decision-making.
- Develop and maintain standard operating procedures (SOPs) for various business processes
- Write clear and concise SOPs that are easy to understand and follow
- Develop and maintain a central repository of SOPs for easy access by all stakeholders
- Analyze and report on key performance indicators (KPIs) to support datadriven decisionmaking
- Collect and analyze data from multiple sources to identify trends and insights
- Create reports and dashboards to communicate KPIs to stakeholders
- Provide recommendations for process improvements based on data analysis
- Collaborate with crossfunctional teams to drive process improvements and optimize performance.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._
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