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Service Coordinator

3 months ago


Shah Alam, Selangor, Malaysia Topcon Malaysia Full time

Day to day operation:

  • Assist HoD on team management
  • Make sure team's shared calendar is up to date
  • Handles various management reporting requirement
  • Assist Service Department as a point of contact for customers' inquiry and service demand
  • Receive and handle customer requests for equipment issues, repairs and maintenance services
  • Keyin the detail of customer requests into ServiceMax
  • Check warranty status of equipment and determine the chargeability to customers
  • Assign case owner to work on the case by referring to the shared team calendar
  • Issue and monitor adhoc quotations to customers for repairs and maintenance
  • Create service order on ServiceMax and make it complete on SAP then issue invoice on SAP
  • Monitor spareparts consumption for invoicing Monitor repairs and maintenance service reports for completion of works and invoicing
  • Manage Repair Loan Equipment
  • Upon request of customer and engineer, identify the demand of temporary repair loan of equipment
  • Fill in Loan Agreement Form and seek for management approval
  • Check stock status and find appropriate unit to loan (Fixed Asset or oldest unit)

Pay:
RM2, RM4,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Early shift
  • Monday to Friday
  • Rotational shift

Supplemental pay types:

  • Performance bonus
Application Deadline: 07/31/2024