Restaurant Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hotel Indigo Kuala Lumpur On The Park Full time
**職位概況**

直銷餐廳經理負責監督飯店內餐廳的高效運作和獲利能力。他們的任務是確保卓越的賓客滿意度、維持高品質的服務標準、管理餐廳團隊並推動收入成長。

**主要責任**

**1、營運管理**
- 監督餐廳的日常運營,包括開業和結業程序、人員配備和服務標準。
- 確保遵守健康、安全和衛生法規。
- 監控庫存水準並根據需要訂購供應以保持充足的庫存。
- 與烹飪團隊協調,確保及時準備和呈現食物。

**2. 賓客體驗**
- 透過提供周到和個人化的服務來維持高水準的客戶滿意度。
- 及時、專業地處理客人的詢問、意見和投訴。
- 定期與客人互動以徵求回饋並根據需要進行改進。
- 實施策略以增強整體用餐體驗並超越客人的期望。

**3. 團隊領導力**
- 招募、培訓和監督餐廳員工,包括服務員、主持人和調酒師。
- 設定績效期望並提供持續的指導和回饋。
- 營造一個鼓勵團隊合作的正向工作環境。
- 有效安排人員,確保高峰時段有足夠的覆蓋範圍。

**4、財務管理**
- 制定並實施策略以最大化收入和獲利能力。
- 監控財務績效指標,例如銷售、費用和勞動成本。
- 透過有效利用資源和減少浪費來控制營運成本。
- 準備和分析財務報告,以確定需要改進的領域和節省成本的機會。

**5. 行銷和推廣**
- 與行銷部門和餐飲經理合作制定促銷活動和特別活動。
實施行銷措施以吸引新客戶並留住現有客戶。
- 利用社群媒體平台和其他行銷管道來提高餐廳的知名度並增加流量。

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