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Assistant Operations Manager

3 months ago

Shah Alam, Selangor, Malaysia YCH LOGISTICS (M) SDN BHD Full time

Operations

  • Ensure all operations are carried on in an appropriate, costeffective way
  • Improve operational management systems, processes and best practices
  • Purchase materials, plan inventory and oversee warehouse efficiency
  • Help the organization's processes remain legally compliant
  • Formulate strategic and operational objectives
  • Examine financial data and use them to improve profitability
  • Manage budgets and forecasts
  • Perform quality controls and monitor production KPIs
  • Recruit, train and supervise staff
  • Find ways to increase quality of customer service

Manage Team Member Performance

  • Develop and build relationships with customers and a network of contacts understand customer needs and achieve business objectives.
  • Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
  • Provide communication regarding job expectations and changes.
  • Coach and provide career development.
  • Establish goals and monitor performance achievement.
  • Conduct performance appraisals
  • Collect, review, and provide verbal and written performance feedback for continual development.
  • Manage employee performance and resolve conflict.
  • Provide recognition.

Build an Effective Team

  • Prioritize work, remove barriers, and drive for accountability.
  • Manage team staffing and succession.
  • Distribute work and learning opportunities.
  • Empower team members and promote teamwork.
  • Provide line of sight to strategic objectives

Oversee Functional Area Service Delivery

  • Provide consultation on work execution and problem solving.
  • Assist in the troubleshooting of escalated issues and provide coaching for resolution.
  • Coordinate and communicate policy and procedures.
  • Monitor for adherence to policy and procedures and provide feedback.
  • Ensure team members are properly trained according to department compliance and work requirements.
  • Identify and implement system and process improvements.
  • Develop, monitor, and report performance metrics.

Promote Collaboration and Provide Project Support

  • Maintain a proactive and customerfocused approach.
  • Act as liaison between team and customer group
  • Support department performance improvement and cost reduction activities
  • Lead or participate in special projects.
  • Assist others with workloads.
  • Mentor crossfunctional team members
  • Promote partnership across functional areas and customer groups

Provide a Safe, Compliant, and Ethical Work Environment

  • Maintain knowledge of workrelated health resources and how to handle an injury in the workplace.
  • Ensure that accidents and emergencies are reported and documented.
  • Identify and resolve and / or report potential safety, security, and labour issues.
  • Ensure all operations are carried on in an appropriate, costeffective way
.

  • Improve operational management systems, processes and best practices
.

  • Purchase materials, plan inventory and oversee warehouse efficiency
.

  • Help the organization's processes remain legally compliant
.

  • Formulate strategic and operational objectives
.

  • Examine financial data and use them to improve profitability
.

  • Manage budgets and forecasts
.

  • Perform quality controls and monitor production KPIs
.

  • Recruit, train and supervise staff
.

  • Find ways to increase quality of customer service
.

  • Commitment in Internal or external audits
  • To perform additional duties as required by AGM or Manager.

JOB REQUIREMENTS

  • Proven work experience as Asst. Operations Manager or similar role
  • Knowledge of organizational effectiveness and operations management
  • Experience budgeting and forecasting
  • Familiarity with business and financial principles
  • Excellent communication skills
  • Leadership ability
  • Outstanding organisational skills
  • Degree in Business, Operations Management, or related field (preferably related experience)
  • Diploma Operations Management, or related field with 5 years of experience (preferably related experience):
  • Certificate / STPM / SPM with 4 years of relevant experience.
  • Computer literate, with WMS experience
  • Able to communicate well in English and Bahasa Malaysia.

Job Types:
Full-time, Permanent

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • 13th month salary
  • Performance bonus

Ability to Commute:

  • Shah Alam (required)