Customer Experience Specialist

1 week ago


Subang Jaya, Selangor, Malaysia RF HR Solutions Sdn Bhd Full time
Our client is a BPO located in Selangor, Malaysia


As a Customer Experience Specialist, you will be tasked with delivering exceptional support to our customers and ensuring their satisfaction with our products and services.


Your key responsibilities will include:

  • Effectively resolving customer complaints and issues, aiming for firstcontact resolution whenever possible.
  • Providing accurate information about our products and services, and assisting customers with orders, payments, and accountrelated queries.
  • Building and maintaining strong customer relationships to ensure loyalty and repeat business.
  • Escalating complex issues to the appropriate departments for resolution.
  • Keeping detailed records of customer interactions and transactions in our CRM system.
  • Collaborating with other teams to enhance customer service processes and procedures.

Requirements:

  • At least a Diploma holder
  • Demonstrated experience as a Customer Service Executive or in a similar role.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities and a customercentric approach.
  • Ability to multitask and work effectively under pressure in a fastpaced environment.
  • Proficiency in using CRM software and other customer service tools.
  • Flexibility to work in shifts, including weekends and holidays.
  • A Bachelor's degree or equivalent experience in a related field is preferred.

Job Type:
Permanent

Pay:
RM8, RM9,400.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Night shift

Education:

  • Diploma/Advanced Diploma (required)

Language:

  • Korean (required)
Expected Start Date: 08/01/2024

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