![RF HR Solutions Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Specialist
1 week ago
As a Customer Experience Specialist, you will be tasked with delivering exceptional support to our customers and ensuring their satisfaction with our products and services.
Your key responsibilities will include:
- Effectively resolving customer complaints and issues, aiming for firstcontact resolution whenever possible.
- Providing accurate information about our products and services, and assisting customers with orders, payments, and accountrelated queries.
- Building and maintaining strong customer relationships to ensure loyalty and repeat business.
- Escalating complex issues to the appropriate departments for resolution.
- Keeping detailed records of customer interactions and transactions in our CRM system.
- Collaborating with other teams to enhance customer service processes and procedures.
Requirements:
- At least a Diploma holder
- Demonstrated experience as a Customer Service Executive or in a similar role.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and a customercentric approach.
- Ability to multitask and work effectively under pressure in a fastpaced environment.
- Proficiency in using CRM software and other customer service tools.
- Flexibility to work in shifts, including weekends and holidays.
- A Bachelor's degree or equivalent experience in a related field is preferred.
Job Type:
Permanent
Pay:
RM8, RM9,400.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Night shift
Education:
- Diploma/Advanced Diploma (required)
Language:
- Korean (required)
-
Customer Experience Specialist
1 week ago
Subang Jaya, Selangor, Malaysia Language Talent Solutions Full timeWE ARE HIRING CUSTOMER EXPERIENCE SPECIALISTSalary Range : RM 3,000 - RM 3,500 + RM 500 KPIWorking Days : 5 Working Days Monday - Friday, 2 Days OffWorking Hours : 8AM-5PM (24/7 Rotational Shift in the Future)Roles & Responsibilities:Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and proceduresResolves...
-
Customer Experience Specialist
1 week ago
Subang Jaya, Selangor, Malaysia Westwood Clinic Full timeThe Social Media Customer Care Specialist is responsible for handling customer inquiries and interactions across diverse social media platforms. Their primary goal is to effectively engage with customers, provide accurate information, resolve issues, and guide potential customers towards scheduling appointments.Key responsibilities include: Monitoring social...
-
Customer Experience Specialist
1 week ago
Subang Jaya, Selangor, Malaysia Language Talent Solution Full timePosition: Customer Experience Specialist - Korean SpeakerLocation: Petaling Jaya, Selangor, MalaysiaWorking hours: 8 hrs shift between 9AM - 7PM, 5 days a week (Mon-Sun)Salary: Total package RM 9000Benefit include: Annual leave / Medical leave / Hospitalization leave / KPI allowance up to RM 500 per monthRequirement: Proficient in English (B2 and above) and...
-
Customer Experience Associate
1 week ago
Subang Jaya, Selangor, Malaysia Conduent Business Services Malaysia Full timeJob description You will become a brand ambassador for multinational automotive brandservicing clients in Australia and New Zealand. You should embody service excellence and be able to provide a caring, flexible and innovative approach when handling customer queries and providing solutions. As well as responding to the customer you will also work closely...
-
Customer Experience Associate
1 week ago
Subang Jaya, Selangor, Malaysia Conduent Business Services Malaysia Full timeJob description You will become a brand ambassador for multinational automotive brandservicing clients in Australia and New Zealand. You should embody service excellence and be able to provide a caring, flexible and innovative approach when handling customer queries and providing solutions. As well as responding to the customer you will also work closely...
-
Customer Experience Specialist
1 week ago
Subang Jaya, Selangor, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full timeEnsures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures Identifies and escalates difficult and complex issues to senior team members Maintains a positive, empathetic and professional attitude towards customer Enters, updates and maintains accurate information of customer interaction, transactions,...
-
Customer Experience Specialist
1 week ago
Subang Jaya, Selangor, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full timeJob description You will become a brand ambassador for multinational automotive brandservicing- clients in Australia and New Zealand. You should embody service excellence and be able to provide a caring, flexible and- innovative approach when handling customer queries and providing solutions. As well as responding to the customer you will also work closely...
-
Cantonese Customer Service
1 week ago
Subang Jaya, Selangor, Malaysia Customer Service Centre Full timeJob Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...
-
Customer Service Specialist
1 week ago
Subang Jaya, Selangor, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full timeCUSTOMER SERVICE SPECIALIST BANKING-MANDARIN LOCATION: PETALING JAYA Salary Up to: RM3,000 - RM3,900 Working Hour: 5 Working days 24/7 Rotational Shift Language allowance : RM300 Job Scope: Responding to customer requests, managing concerns,and providing specific information based on the enquiries received via phone callJob Requirements:Bachelor's Degree or...
-
Customer Experience
1 week ago
Subang Jaya, Selangor, Malaysia Bjak Full timeAbout UsOur core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.Role Overview:Responsibilities:...
-
Customer Support Specialist
1 week ago
Subang Jaya, Selangor, Malaysia Bjak Full timeAbout UsBjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, , helps millions find the insurance policy with the best value and highest coverage for them.Our core strengths are in navigating the most complex...
-
Customer Service Specialist
1 month ago
Subang Jaya, Selangor, Malaysia Schlumberger Full timeCustomer Service Specialist - Russian SpeakerPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of...
-
Customer Service Specialist
4 weeks ago
Subang Jaya, Selangor, Malaysia Schlumberger Full timeCustomer Service Specialist - Russian SpeakerPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of...
-
Customer Service Specialist
1 week ago
Subang Jaya, Selangor, Malaysia Schlumberger Full timeAbout us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and...
-
Customer Success Specialist
1 week ago
Subang Jaya, Selangor, Malaysia ManpowerGroup Full timePosition Title - Customer Success Specialist (Non Voice)Language - MandarinFresh graduates are welcome, CS experience and English C1 preferredHours of Operations - Mon - Fri 9am - 6pmLocation - Petaling Jaya SelangorPay: RM3, RM4,500.00 per monthBenefits: Opportunities for promotion Professional developmentSchedule: Fixed shift Monday to FridaySupplemental...
-
Customer Onboarding Specialist
1 week ago
Subang Jaya, Selangor, Malaysia Food Market Hub Full timeOur Customer Experience team is more than just a group of individuals - we are a close-knit team dedicated to creating meaningful and lasting connections with our customers. We believe that our collective strengths are far greater than the sum of our individual talents. Are you a self-starter, collaborative and passionate about scaling a fast-growing...
-
Customer Service Specialist
1 month ago
Subang Jaya, Selangor, Malaysia Schlumberger Full timeCustomer Service Specialist - Russian SpeakerPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of...
-
Customer Service Specialist
4 weeks ago
Subang Jaya, Selangor, Malaysia Schlumberger Full timeCustomer Service Specialist - Russian SpeakerPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of...
-
Customer Service Specialist
1 month ago
Subang Jaya, Selangor, Malaysia SLB Full timeAbout us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...
-
Customer Service Specialist
4 weeks ago
Subang Jaya, Selangor, Malaysia SLB Full timeAbout us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...