Customer Experience

Job Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...

Role and Responsibilities Responsible to drive great customer experience by driving awareness and understanding of myTukar's products and services. Responsible to handle incoming and outcoming calls as per part of myTukar Customer Experience Team and working together with on ground sales and inspection teams to customers. Responsible in managing leads from...

The Social Media Customer Care Specialist is responsible for handling customer inquiries and interactions across diverse social media platforms. Their primary goal is to effectively engage with customers, provide accurate information, resolve issues, and guide potential customers towards scheduling appointments.Key responsibilities include: Monitoring social...

Job Responsibility Maintaining a positive, empathetic, and professional attitude toward customers at all times. Assist and guide customers to place orders on our sales channels Take the extra mile to engage and to deliver the best customer service to all of our customers. Resolve any emerging problems that our customers might face in a timely manner and...

Our client is a BPO located in Selangor, MalaysiaAs a Customer Experience Specialist, you will be tasked with delivering exceptional support to our customers and ensuring their satisfaction with our products and services.Your key responsibilities will include: Effectively resolving customer complaints and issues, aiming for firstcontact resolution whenever...

About UsOur core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.Overview:As a Customer Experience, you...

Contact Centre Customer Experience SupportFull job descriptionJob Highlights:⁠ ⁠Customer Experience Support for the Automotive Industry⁠ ⁠Contact and Permanent Positions Available⁠ ⁠⁠Position will be based in Sunway/SubangJob Description:⁠ ⁠Execution of outbound calls to customers on service experience and follow up on services⁠ ⁠Abel...

Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures Identifies and escalates difficult and complex issues to senior team members Maintains a positive, empathetic and professional attitude towards customer Enters, updates and maintains accurate information of customer interaction, transactions,...

Job description You will become a brand ambassador for multinational automotive brandservicing clients in Australia and New Zealand. You should embody service excellence and be able to provide a caring, flexible and innovative approach when handling customer queries and providing solutions. As well as responding to the customer you will also work closely...

Job description You will become a brand ambassador for multinational automotive brandservicing clients in Australia and New Zealand. You should embody service excellence and be able to provide a caring, flexible and innovative approach when handling customer queries and providing solutions. As well as responding to the customer you will also work closely...

Job description You will become a brand ambassador for multinational automotive brandservicing- clients in Australia and New Zealand. You should embody service excellence and be able to provide a caring, flexible and- innovative approach when handling customer queries and providing solutions. As well as responding to the customer you will also work closely...

Position: Customer Experience Specialist - Korean SpeakerLocation: Petaling Jaya, Selangor, MalaysiaWorking hours: 8 hrs shift between 9AM - 7PM, 5 days a week (Mon-Sun)Salary: Total package RM 9000Benefit include: Annual leave / Medical leave / Hospitalization leave / KPI allowance up to RM 500 per monthRequirement: Proficient in English (B2 and above) and...

Job responsibilities: Handle customer enquiries and complaints, provide appropriate solutions and alternatives within the time limits. Take the extra mile to engage customers and follow through the cases to ensure resolution. Identify and escalate issues appropriately. Other tasks as assigned by Superior/Management.Requirements: At least 1 year of working...

Job responsibilities: Handle customer enquiries and complaints, provide appropriate solutions and alternatives within the time limits. Take the extra mile to engage customers and follow through the cases to ensure resolution. Identify and escalate issues appropriately. Other tasks as assigned by Superior/Management.Requirements: At least 1 year of working...

_Looking for a career in the Banking Industry? Our Client is an International Bank looking to hire customer service advisors to support their global operations._ Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. Play a supporting role in educating our customers around products and alternative...

WE ARE HIRING CUSTOMER EXPERIENCE SPECIALISTSalary Range : RM 3,000 - RM 3,500 + RM 500 KPIWorking Days : 5 Working Days Monday - Friday, 2 Days OffWorking Hours : 8AM-5PM (24/7 Rotational Shift in the Future)Roles & Responsibilities:Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and proceduresResolves...

Responsibility: Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner. Gather feedback from drivers, passengers and Merchants, observe frontline issues such as booking...

Our CX Malaysia team is looking for our next Intern - an individual who is a self-starter, collaborative and passionate about scaling a fast-growing business. We love people who are proactive and are willing to go the extra mile to make our customers happy - this is our key to successPosition Overview:As an Intern at Food Market Hub, you will play a vital...

Responsibilities: Answer outbound and inbound calls courteously, providing excellent service to meet customer expectations and confidently handle complaints. Address administrative tasks, including inquiries from the Customer Service and ASK mailbox. Respond diligently to EZ Connect inquiries via WhatsApp. Manage returned agreements, RC requests, and arrange...

Job Details 2 Year(s) of Experience Open for Fresh Graduates PhD/Master's Degree/Bachelor's Degree/Diploma/Certificate Others Malaysian only Face to Face / Video Call Test / Assessment will be conductedJob Requirement / ResponsibilityResponsibility:Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.Monitor various...