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General Manager, Operations

3 months ago

Subang Jaya, Selangor, Malaysia TIME's group Full time
General Manager, Operations & Supermarket

Management - Area/Multi-site (Retail & Consumer Products)

We are seeking a highly skilled and experienced General Manager of Operations & Supermarket for our chain of big format supermarkets & departmental stores. The ideal candidate will have a proven track record of successfully managing operations in a retail environment, with a focus on driving sales, improving efficiency, and delivering exceptional customer service.

Key responsibilities include overseeing all aspects of store operations, including inventory management, staffing, budgeting, and performance management. The General Manager will also be responsible for developing and implementing strategies to drive sales and increase profitability. If you have a passion for retail and a proven track record of success in operations management, we want to hear from you. Apply now

Job Responsibilities

  • Oversee all aspects of store operations, including inventory management, staffing, and customer service.
  • Develop and implement strategies to drive sales and increase profitability.
  • Monitor and analyze key performance indicators to identify areas for improvement.
  • Ensure compliance with company policies and procedures.
  • Manage and motivate a team of branch managers and staff to achieve goals and targets.
  • Develop and maintain strong relationships with vendors and suppliers.
  • Monitor and control expenses to ensure budget targets are met.
  • Implement and maintain high standards of cleanliness, safety, and organization in the store
  • Lead by example and provide guidance and support to staff members.
  • Stay up-to-date on industry trends and best practices to drive continuous improvement in store operations.
  • Develop a close working relationship with the merchandising department on matters relating to merchandise buying, merchandise mix and inventory levels.
  • Liaise with Store Projects and Development Department to ensure the design, set up and construction requirements are done to meet the operational needs all new store environments.
  • Assess and prioritize all store maintenance issues working with the Branch Manager and the Project Department. This includes contingent, recurring and refurbish maintenance projects.
  • Able to analyze ad hoc retail operational issues and make quick judgment calls, which will support retail sales performance.
  • Analyzing sales figures and forecasting future sales volumes to maximize profits.

Job Requirements

  • Minimum 10 years of experience in a senior management role in the retail industry, with a strong background in operations and financial management.
  • Bachelor degree in Business Administration or a related field.
  • Proactive, detail-oriented, and able to multitask effectively.
  • Excellent communication and leadership skills, with a strong ability to problem-solve and make decisions under pressure.
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