Presales Technical Consultant

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hewlett Packard Full time
At HP we don't just believe in the power of technology. We believe in the power of people when technology works for them. To help you create. To make the digital tangible. To harness the power of human information. At HP we work to make what you do matter even more. At HP we ship more than 1 million printers per week and 48 million PC units annually.


The Value Channel Inside Presales Technical Consultants (or "TC" in short) play a critical role as trusted advisors to our customers and business partners with technical answers and recommendations, plus consultancy and advice.


The Value Channel Inside Presales Technical Consultant role is an Specialist level Technical Presales role in the commercial channel organization.

This role provides technical presales support on the
HP value portfolio of Personal Systems products and software solutions, including Workstations, Mobile Workstations, Thin Clients, and Retail Points of Sale.



What a Presales Technical Consultant does at HP:

  • Provide technical recommendations, direction and guidance on HP value products, software solutions and services. This includes Life Cycle Services, Digital Services, HP Workstations, Mobile Workstations, Thin Clients, Retail Point of Sales, Digital Signage, Accessories, relevant software and solutions.
  • Answering and tracking technical questions from partners
  • Present the advantages of HP's PPS products and solutions.
  • Helping sales representatives to respond to customers' requests for information, proposal and Quote (RFI, RFP, RFQ).
  • Support sales opportunities with HP Channel Partners requiring an indepth or technical understanding of HP's offering.
  • Propose and help our partners build the most competitive configurations and solutions for our customers
  • Support partners on the status of technical and environmental regulations
  • Deliver trainings to other departments about PPS value products and solutions.
  • Raise and manage technical escalations on questions and technical issues which cannot be solved within the Value Channel Inside Technical Consultants team.
  • Provide proactive technical updates to the sales community supported.
  • Maintain the quality of the service and the total customer experience (TCE).
  • Maintain and manage a competitive and appropriate level of technical and professional competence.

Individuals who do well in this role at HP, usually possess:

  • Native or excellent written and verbal communication skills in English. Other APJ languages such as Mandarin are a plus.
  • Bachelor's (undergraduate) degree or equivalent experience preferably in a technical/engineering field
  • Current experience and knowledge of computer technologies, software, hardware, operating systems, software, networking technologies.
  • Has good analytical, organizational and team skills
  • Works on problems and projects and is detail oriented
  • Demonstrates ability to stay focused on goals and objectives
  • Is selfmotivated and shows an ability to operate with mínimal tactical direction
  • Troubleshooting and problem solving skills
  • Motivated to search out knowledge and continuously learn.

Benefits

  • A Women Network that organizes activities
  • Opportunity to work in an international organization with colleagues coming from all over the world.
  • Diverse internal growth and career opportunities.
  • We also dedicate time and resources to contribute with our community through Corporate Volunteering activities.

Benefits

  • Opportunity to work in an international organization with colleagues coming from all over the world.
  • Diverse internal growth and career opportunities.
  • A Women Network that organizes activities
all year long.

  • We also dedicate time and resources to contribute with our community through Corporate Volunteering activities.
  • Sustainable impact is HP's commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision to create technology that makes life better for everyone, everywhere. _
- #Li-Post_

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