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Fiber Optic Network Operations Support
2 weeks ago
Job Responsibilities:
- Manage and complete fiber installation with comply to SOP.
- Troubleshoot and perform service restoration for internet service and devices with stipulated SLA.
- Solving customer problems and complaints.
- Identify sales opportunities and upsell products.
- Meet performance target for NPS and sales value.
- Coordinating complex and multiparties service delivery beyond fiber (WiFi solutioning, Smart Home)
- Attend periodic training to sharpen skills and knowledge related to fiber, smart devices and computing.
Job Requirements:
- Preferably at least 2 years of related working experience in fiber and computing & networking.
- Good communication skills in English, Malay, Chinese language.
Job Type:
Contract
Contract length: 12 months
Salary:
RM2, RM3,000.00 per month
Benefits:
- Opportunities for promotion
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application Question(s):
- Do you have your own car? YES or NO
Education:
- Diploma/Advanced Diploma (preferred)
Language:
- Mandarin (preferred)
- English (preferred)
Willingness to travel:
- 100% (preferred)
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