Business Support Coordinator

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Husqvarna Full time

Position:
Business Support Co-ordinator

Sector/Unit:
Asia Distributor Sales, Light Ag. Business Unit. Husqvarna Brand Division

Reports To:
Director of Asia Distributor Sales

Location:
Kuala Lumpur, Malaysia

Unit/Department Description:


Responsible for ensuring customer expectations and satisfaction are met / exceeded through stock availability whilst maximising sales opportunities and ensuring budgeted inventory levels are achieved.


Position/Job Description:

  • Top line sales and market growth
  • Value creation
  • Reduced obsolescence costs and improved inventory holding costs
  • Customer satisfaction

Essential Duties:

  • Action daily retail customer orders, quotes and customer/consumer queries to ensure a consistent high standard of service levels are delivered to achieve KPI targets, customer expectations being met and all enquiries are resolved in a timely manner.
  • Identify and provide feedback to relevant sales and technical support teams on issues or trends impacting service delivery, and opportunities for improvement.
  • Work closely with HBD Regional Sales Managers to develop strong customer relationships,
  • Liaise with Husqvarna Group Supply Team in Sweden to overcome supply difficulties
  • Ensure specific customer requirements are adhered to and KPI's, including DIFOTIS are met.
  • Provide quality information to both customer and company team members on availability dates.
  • Keep customers informed and updated on shipments,
  • Work with the Asia Distributor Sales Team on providing timely information and answering questions related to their Distributors,
  • Manage logistic arrangements (customer expectations and what we are able to provide),
  • Assess current service performance and areas of opportunity and improvement.
  • Ownership of the budgeting process and forecasting for the Asia Distributor Sales Team inconjunction with the Director,
  • Participate in regular meetings and events to ensure effective and uptodate twoway communication, feedback and alignment of objectives.
  • Undertake internal and external training programs, to ensure ongoing understanding and ownership of the market and its customers, while further developing skills and competence.
  • Actively participate in developing a strong team environment and assist in ensuring achievement of team goals and objectives maintaining an enthusiastic and open dialogue with customers and colleagues across the business.

Preferred qualifications:

  • Completed High School and ideally a tertiary Business qualification
  • Minimum 2 years customer service, sales or supply chain experience in Asia, ideally working with multinational companies,
  • Fluent in English and Mandarin, with welldeveloped reading and writing proficiency in each language.
  • Strong understanding of Asian cultures,
  • Understanding of supply chain processes of the complete order cycle from order receipt to delivery and payment is required.
  • Shipping knowledge is essential.
  • Intermediate to advanced Excel and Word skills
  • Demonstrated computer skills including mainframe computer systems and office software, not limited to MS Office, and the ability to adapt to new systems and software.
  • Knowledge of or exposure to outdoor power equipment is an advantage.

Key Competencies and Capabilities:

  • Excellent phone manner with strong verbal and written communications skills and able to clearly articulate relevant information.
  • Sound mathematical and analytical skills, with good attention to detail and follow up skills.
  • Welldeveloped planning and organisation skills
  • The ability and desire to work cooperatively with others on a team
  • Strong desire to learn new products and develop new skills
  • The ability to take responsibility for one's own performance
  • Maintains commitment to goals in the face of obstacles and frustrations with a sense of urgency to achieve / exceed targets
  • Initiative and proactive attitude to problem solving in a busy workplace
  • Strong customer orientation
  • Approaches challenging tasks with a 'cando' attitude
  • Demonstrates responsibility, reliability, trustworthiness and lives the Core Values and Key Behaviours
  • Walks the talk

Skills/Personal Profile:

  • Innovative, confident and detail oriented.
  • Superior interpersonal skills both verbal and written
  • Effective and active listening skills
  • Influencing skills for winwin outcomes
  • Self motivated and results oriented
  • Willing to work in a highly demanding and cooperative team environment

Last date to apply:
04 August 2023
  • Business Coordinator

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia LiveIn Full time

    1) Assist in the development and implementation of business strategies, goals, and objectives.2) Coordinate and manage projects, ensuring timely execution and delivery.3) Monitor project progress, identify bottlenecks, and propose solutions to overcome challenges.4) Collaborate with cross-functional teams to gather, analyze, and present data-driven...

  • Delivery Coordinator

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Brandt Business Services Sdn. Bhd. Full time

    Job description Roles & Responsibilities: Drive delivery turn around time and serving as a point of contact for internal and external teams when multiple solutions and deliverables for BAU/MACD- fixed services, non-complex multi solutions project and Mobile/Biz Fiber (bulk order >25). For Mobile/Biz Fiber (bulk order >25) responsible to monitor & coordinate...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    Position: Business Analyst Treasury ConsultantsWe need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge.Here is the job description we share with Consulting companies.Timeframe is ASAPSummary Job DescriptionExecute professional services contracts by performing...

  • Reporting Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Persol APAC Business Support Services Sdn Bhd Full time

    Why join us? Great working culture Young, energetic and fun learning organization Strategic location ~within walking distance to MRT and KL Monorail Birthday and Anniversary leave Optical, Dental and Wellness Benefit providedJob Description: Prepare daily, weekly, monthly and quarterly reporting for business team, management and clients. Data consolidation...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Adecco Malaysia Full time

    Located in Bangsar South Attractive remuneration package Good career progressionOur client is seeking a business support manager to lead our Salesforce development team. If you have a strong background in Salesforce development, excellent leadership skills, and a passion for driving innovation and excellence, we want to hear from you.Functions:Operational...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan 3S Talent Search Sdn Bhd Full time

    Job Summary:Operational Oversight: Provide comprehensive operational support to various business functions. Collaborate with department heads to ensure smooth daytoday operations. Streamline processes to enhance efficiency and reduce operational bottlenecks. 2.Cross-Functional Coordination: Act as a liaison between different departments, fostering effective...

  • Support Associate

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Quorum Business Solutions Full time

    Support AssociateLocation: Kuala Lumpur, Malaysia (South Tower, The Gardens)Model of Work: HybridAre you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hexa Business Full time

    Provide Level-2 support of Transaction Banking systems & solutions, e.g. answering queries and troubleshooting functional issues escalated from frontline teams, including Sales, Implementation, Branches and Contact Center, as well as from the customers directly. Make timely escalation of unresolved issues to the next level, including Business Analyst, IT &...


  • Kuala Lumpur, Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace- truly like no other organisation**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyROLE PROFILEJOB TITLE:Business Security CoordinatorFUNCTION:LegalSUB FUNCTION:Business Security & Environment, Health and Safety (EHS)CITY &...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Aveva Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.We're the first software business in the world to have our sustainability targets validated by the SBTi, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MCI Group Full time

    6 May 2024Business Support Executive:We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges...

  • HR Associate

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Persol APAC Business Support Services Sdn Bhd Full time

    Why join us? Great working culture Young, energetic and fun learning organization Strategic location ~within walking distance to MRT and KL Monorail Birthday and Anniversary leave Optical, Dental and Wellness Benefit providedResponsibilities: Actively delivering full spectrum human resource service activities with sense of integrity and trust in HR Shared...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Persol APAC Business Support Services Sdn Bhd Full time

    Perform uploading of invoices Check and ensure billings are enclosed with supporting documents requested by clients. Insert PO number when necessary to the invoices request Support in administration work that required by AR Team. Accuracy of uploading of invoices Accuracy of details required in invoices Promptly sending of SOA Comply with local legal...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airline Full time

    Job Title: Manager, Business SupportReports To: Head, Transformation and CapabilityPosition Summary:Key Accountability: Provide management with vendor performance packages of active suppliers to maintain current approval and/or to take up nonperformance to airframe/engine/system manufacturers for remedial actions on a regular basis. Review all existing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    Job SummaryWe are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson.To be a successful sales development...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HKA Global Full time

    HKA is one of the world's leading privately owned, independent providers of consulting, expert and advisory services for the construction, manufacturing, process and technology industries.As trusted independent consultants, experts and advisors, we deliver solutions amid uncertainty, dispute and overrun, and provide the insights that make the best possible...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BBS BUSINESS MANAGEMENT SDN. BHD. Full time

    Responsibilities: Define project goals and objectives. To liaison with clients on job commencement date, deployment, preparing work done and ensure client endorsement of work done. Recommend and implement modifications to improve effectiveness and attain project milestones. Organise, coordinate and monitor activities of assigned projects to develop and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Associate, Business Support ( GEGM Auto Franchise and Pos Partnership)Job PurposeTo assist Head / Manager of the Department by providing assistance in general administrative andmonitoring duties of the department.The Job To assist in preparation of quotation, endorsement, payment & receipt, policy, etc. To assist in preparation of monthly sales meeting and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

    Responsibilities: Reports to EVP Delivers administrative and / or secretarial support to senior management, operating within the context of high business criticality corresponding to the manager's level of accountability in the organization. Deals with important and pressing deadlines; addresses complex questions, drawing on multiple sources of information...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CIMED HEALTHCARE SDN BHD Full time

    Role Description We are seeking a dynamic and experienced __Manager of Business Support cum Admin__ to join our team. In this role, you will be responsible for leading our business support and logistics operations with a strong focus on inventory and stock management. You will collaborate with crossfunctional teams to identify problems, develop solutions,...